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CLIENT EXPERIENCE AND DEVELOPMENT INTERNSHIP

Descrição da oferta de emprego

Objective:Offer best in class client experience throughout all the customer journeyKey missions:_ Assess, co-design and implement distribution strategy (Channel, geographical, etc...)_ Grow and nurture our client database_ Offer best in class customer experience with consistency online and offline_ In charge of the e-shop platform and eventual OFF line events like pop Ups_ Define and implement standards/procedures to offer best in class customer experience_ Conduct surveys to gather information on customer opinion and analize analytics and data to provide insights forproduct and project development_ Innovate in new practices in a context of continuous improvements of the customer experience_ Be the main point of contact of our clients_ Track performance thru setting, following KPIs and conducting surveys in order to improve client experience -Weekly Dashboard_ Improve our processes in order to maximize our own performances while keeping the user experience as the mainfocus_ Innovate in new practices in a context of continuous improvements of the customer experience_ Gather customer product feedback to help shape and define the product roadmap_ Bring in new ideas to delight our customers Preferred experience:_ You are a French native speaker, being fluent in english and speaking Portuguese language is a plus._ You have excellent sales skills._ You are a challenge seeker and find solutions._ You are a team player who inspires trust, ready to take initiatives and battle for user satisfaction._ You are able to handle difficult situations by phone or emails and stay calm in all circumstances._ You are interested in start-up environments; you are proactive and ready to share your ideas to improve our services.Profile and skills:_ Masters degree_ CMS platform experience with back office acknowledge_ CRM/e-mailing platform (sendinblue)_ Google Analytics
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Detalhes da oferta

Empresa
  • SAUDADE DESIGN
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Data de publicação
  • 16/10/2024
Data de expiração
  • 14/01/2025
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