CLIENT CARE ADVISOR (GERMAN SPEAKER)
Descrição da oferta de emprego
ur client offers a SaaS product designed to streamline hotel management for small to medium-sized independent hotels.
Their system assists with payment processing, bookings, cleaning management, and various other essential tasks.
Serving over clients, their hotel management solution is tailored for establishments with up to 100 beds, helping hoteliers efficiently manage their operations and enhance guest experiences.
Your responsibilities and impact working as a Client Care Advisor will be:Â Provide professional, personalized responses to hoteliers queries through email, phone, and online forums.
Escalate complex queries to internal teams, ensuring follow-up and resolution.
Collaborate with the Implementations Team to ensure a smooth onboarding transition for new clients.
Address dissatisfaction with care and work towards turning unhappy clients into loyal advocates.
Identify signs of potential client churn and coordinate with internal teams to prioritize and resolve issues effectively.
Skills, experiences and interests you need to succeed in this role.
Fluency in German and English.
2+ years of experience in a service-oriented, technical, or customer support role.
Technical proficiency and adaptability to work with different systems (training will be provided).
Experience in the hospitality industry, particularly in front desk or reservations roles, is an advantage.
What's in it for you? Freelance contract Competitive salary Free Food Fridays Mac Environment Annual Hotel Experience Equity Birthday & Christmas Vouchers Medical Aid Contribution Â
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 07/01/2025
- 07/04/2025
✓c2 level or fluent german ✓knowledge of english level c1 (to ensure you are up to date with training and communication between the departments and employees)... ✓ability to deliver results independently and in often ad hoc situations... ✓private medical insurance will be provided (after successfully......
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