BUILD IN AWS AN AI-POWERED CALL CENTER FOR RESTAURANT CHAINS, WITH HUMAN HAND-OFF IN CASE OF ANY ISSUES
Descrição da oferta de emprego
1.
The customer will dial the call center's phone #.
The company has 4 brands, there is a single phone # and the AI voice agent will ask which brand the customer wants to order food from.
2.
The call should be answered by an AI voice agent.
The agent should have a natural conversation with the guest to take the food order, collect payment and inject the order into the POS.
2.
.
Multiple customer calls may be received at the same time, so the AI voice agents needs to handle the workload, and answer within 1-3 rings.
2.
.
The restaurant's API has all requirements.
get today's promos and menu, lookup/create customers, get restaurant's hours and addresses, generate payment links, insert order into POS.
3.
If the AI voice agent can't complete the order (whether due to lack of understanding, API or any other issue), the AI voice agent will.
3.
.
Save to the 'web portal' a transcript of the call and the list of items in the cart.
3.
.
forward the call to a secondary phone# where a team of humans will pickup and finalize the order.
Other requirements.
a.
It is preferred that the AI voice agent is a fine-tuned model based on the restaurant's menu, ideally trained with real audio in order to recognize the menu items.
I will be able to provide the audio samples, so you as freelancer can focus on fine-tuning.
a.
.
As a 2nd preferred choice, a RAG technique may work as long as it can recognize utterings that are not actual/natural words, e.
.
signature item names, promotion names, name combinations, or names that combine more than one language.
b.
The call center's phone # needs to be 'ported' or configurable, as it will be a Latin American phone#.
c.
'Web portal' additional requirements (as mentioned above in 3.
) c.
.
Will need to store some details of all calls received through the main phone#.
Needs to save the call transcript, timestamp, order status, order captured (as jsonas friendlier readable list).
c.
.
As described above in 3.
, this portal will be mainly used by the team of human agents who will support the AI when it couldn't complete an order.
Call Center API Integration Large Language Models (LLMs) ID do Projeto.
# Sobre o projeto 23 propostas Aberto para ofertas Projeto remoto Ativo em 14 minutos atrás
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 04/11/2024
- 02/02/2025
” we are looking for french speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
” we are looking for dutch speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
” we are looking for german speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
A equipa de recrutamento & seleção da multitrab, encontra-se a recrutar para prestigiado organismo público em lisboa: assistentes de call center - obrigatório terem efetuado atendimento a clientes para organizações responsáveis pela gestão de fundos comunitários, incluindo organismos intermédios......
Deve enviar candidatura acompanhada de cv para o e-mail *****@***** com a referência 'supervisor call center'... requisitos do trabalho - escolaridade 12º ano (factor de exclusão); - elevado domínio das regras gramaticais, sintáticas e semânticas, da língua portuguesa; - bons conhecimentos de informática......
Requisitos:- escolaridade: mínimo 12 º ano;- experiência em call center (preferencial);- gosto pelo trabalho em equipa;- facilidade de comunicação;- ambição e dinamismo... a heading® recursos humanos está a recrutar operador de call-center (m/f) para a operadora nos comunicações... com/ats/external_applicant/?page=view_jobs_details&job......
Nie musisz mieć wcześniejszego doświadczenia - oferujemy szkolenia! lokalizacja: wschód – lizbona projekt rozpoczyna się 15... po pewnym czasie możesz zacząć odbierać niektóre połączenia pracę nad ciągłym doskonaleniem dla zadowolenia klientów nasze oczekiwania: obywatelstwo ue lub zezwolenie na pobyt......
Nie musisz mieć wcześniejszego doświadczenia - oferujemy szkolenia! lokalizacja: wschód – lizbona firma: amerykańska firma informatyczna... projekt rozpoczyna się 13... jej sztandarowym produktem jest wyszukiwarka, a deklarowaną misją jest „organizowanie światowych zasobów informacyjnych tak, aby były......
Nie musisz mieć wcześniejszego doświadczenia - oferujemy szkolenia! lokalizacja: wschód – lizbona firma: amerykańska firma informatyczna... odpowiednio reaguj na eskalacje klientów i eskaluj problemy oraz klientów na wyższe poziomy wsparcia zgodnie z definicją i udokumentowaniem odpowiadaj na przychodzące......
Działa w 54 krajach oferując ubezpieczenia majątkowe, osobowe, biznesowe, wypadkowe, zdrowotne, reasekuracyjne i na życie... do naszego zespołu w lizbonie poszukujemy pracowników mówiących po niemiecku i angielsku, którzy będą wspierać naszych klientów (połączenia przychodzące, e-maile i czat) twoje......