Ir à oferta completa

BILINGUAL SERVICE OPERATOR | NORWEGIAN & SWEDISH MARKETS (F/M/DIV.)

Lisboa - Lisboa

Descrição da oferta de emprego

Descripción del puesto.
Company Description.
Welcome to (COMPANY NAME) At (COMPANY NAME), we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives.
Our promise to our associates is rock-solid.
we grow together, we enjoy our work, and we inspire each other.
Join in and feel the difference.
With over 300 specialized associates and around 15 nationalities, (COMPANY NAME) activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe.
The diversity, commitment and know-how of the team are the key success factors of this organization.
(COMPANY NAME) Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.
Our teams find fast and efficient solutions for thousands of people on a daily basis - from claim management to life-saving emergency calls, among other services.
Define the standards and become a pioneer together with around associates worldwide.
Job Description.
Do you want your voice to be a helping hand and have a positive impact in someone's life? Then, join (COMPANY NAME) as a Service Operator (Elevator Emergency Line).
As a Service Operator (Elevator Emergency Line), you will be the first point of contact for passengers trapped in our Clients elevators, in the Norwegian & Swedish market, as well as handling maintenance alarms for units in the respective countries.
The ideal candidate will be an effective communicator, an analytical problem solver, and must possess the ability to think under pressure in a way that delivers real-world results in real-time crisis scenarios.
Your contribution to something big.
* Manage incoming client contacts and escalations with compassion and pro- activity, in order to prioritize their needs and provide unique solutions to problems.
Types of queries.
rapped passenger Calls / Call backs / General inquiries / Alarms and REM / Mechanic calls.
* Handle trapped people in elevators to ensure their release, coordinate with technicians for repairing and providing maintenance for elevators and coordinate with local authorities for urgent situations.
Process both client-generated and internally generated service request tickets, within specified delivery times.
* Administrative support to certify client details, and alter any incorrect information within our stakeholder's client database.
* Managing client requests.
by phone, by alarm monitoring & ticketing tool and also by email.
* This is a non-technical role; E-view image broadcasting for emergency situations may be required Qualifications.
What distinguishes you.
* Language fluency (mandatory).
Nowergian & Swedish * English basic (B1) for internal team communication * High School Diploma or Secondary School Completion Equivalent * Minimum of a year's experience in a Customer Support or client facing role, in a multi-national environment (preferable) * Basic knowledge / IT literacy.
* Adaptable to working alongside the time zone and calendar of local stakeholders Additional Information.
Challenges in an international environment | career opportunities in one of the best companies in the world | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity
Ir à oferta completa

Detalhes da oferta

Empresa
  • Indeterminado
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 07/11/2024
Data de expiração
  • 05/02/2025
Customer service agents (m,f) german cryptocurrency
Personalbüro u. herrmann

From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......

Customer service agent with french (M/F) - Porto
Eurofirms

Hey, you? yes, you! do you speak several languages? are you fluent in french? do you have good knowledge of english? you can be the person that we are looking for! as a result of the incredible growth of our client, we’re looking for bilingual speakers to join us and one of the world’s biggest and most......

Customer service german (m,f) banking
Personalbüro u. herrmann

Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives......

Customer service german (m,f) banking
Personalbüro u. herrmann

Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance......

Customer service german (m,f) banking lisbon
Personalbüro u. herrmann

Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......

Bilingual Jobs in Portugal (M/F)
Get The Job

If you’re an experienced candidate looking for your next challenge, let’s connect! candidate profile: languages: bilingual fluency is a must, with english as the common denominator... technical support: web implementation roles with it or programming knowledge preferred... contractual details: selection......

Contact Center Operator German and English (m\f)
Eurofirms

We are recruiting a call center operator - (m/f): functions: back office, inbound and chat (m/f) - oporto - call answering, handling of emails / tickets / chats of questions / questions / complaints... timetable: - working hours: monday to friday - (08:00 to 20:00) offer - payment of the training: -......

Hebrew customer service agent
Spoton connections

The ideal candidate must have 12 months of customer service experience, excellent communication skills in hebrew, and the ability to handle customer emotions... a hebrew customer support agent is needed in lisbon, portugal for a leading video streaming website... join a multicultural team and advance......

Video Content Analyst with Norwegian speakers
Wow business consulting srl

Your day to day: review user flagging reports regarding website content understand and remain up-to-date with client’s policies and guidelines analyze and identify content that is not in compliance with requirements and flag it for action in a timely manner review the reported content within......

Customer Service Representative
Private

An amazing career and and the opportunity to work in a fast paced and dynamic, and multinational environment are waiting for you! we are looking for multiple languages in portugal -german speakers -french speakers -dutch speakers -turkish speakers your role as a customer support representative: respond......