BID TECHNICAL SUPPORT MANAGER (FLEXIBLE LOCATION WITHIN EUROPE) JOB DETAILS | ALSTOM
Descrição da oferta de emprego
We create smart innovations to meet the mobility challenges of now and the future.
We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses, autonomous subways, signalling and digital mobility solutions.
Joining us means joining a truly global community of people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
Purpose of the job This role provides support to ensure that rolling stock maintenance tenders, or tenders with significant Total Cost of Ownership evaluation are compliant, competitive and attractive, whilst ensuring that commitment that are deliverable and key technical risks are properly addressed.
Reporting to.
Bid technical Director Main responsibilities Provide local support to ensure that Life cycle costs are fully optimised.
Support the development of maintenance and execution strategies ensure our proposal matches the customer expectations/Requirements, whilst supporting a winning price.
Define maintenance inputs to the RS design team, required by the clients spec, our maintenance execution strategy and Alstom DfS best practice Co-ordinate support from the Services platform wider community to introduce specialist skills, including depot solutions, availability modelling, capacity planning, PHM and dynamic maintenance tools.
Take part in tender validation and optimisation reviews including Gap reviews, QCD and TRM.
Autor or support the development of technical response documents.
Ensure that successful bids are properly handed over to the project team.
Paying specific attention to the main optimisation assumptions made during the tender.
Experience and competencies Extensive knowledge of train maintenance processes and general maintenance practices.
A firm understanding or RS LCC, cost drivers and system target maintenance costs.
Excellent communication skills (able to communicate to stakeholders and several organisational levels), together with a track record in negotiating to achieve optimal all around agreements.
The ability to coach and mentor colleagues.
Able to write high quality technical documentation.
Qualification Formal qualification in a technical discipline, preferably Master’s Degree in Engineering J ob location Flexible location within Europe Frequent travels are required (on average 1 or 2 trips per month) We believe that a diverse and inclusive workforce is a lever to running a sustainable and successful business.
We are dedicated to creating an inclusive environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 06/11/2024
- 04/02/2025
Nice-to-have: 6 months’ experience in a technical support role... over 2 years of customer support/technical support experience... professional career progression and support throughout your career development... about your role provide exceptional technical support by handling inbound queries about......
Would you like to know more details about the offer? send your cv... we just need you to speak fluent portuguese (c2) and english (c2); have a professional technical background of at least 1 to 2 years (preferably in security and systems administration); experience in technical support of 1 to 2 years......
Assist users with pre-sales inquiries, general questions, and technical support issues... appropriately manage and escalate customer issues to higher support tiers... provide clear and practical information within set parameters, addressing questions about procedures and services......
Use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... provide customer tech support via phone and email, serving as the client's first point of contact......
Demonstrated experience in operational support within complex systems... skilled in developing procedural and technical information for technical end-users, including researching, writing, editing, and reviewing content... the technical writer will play a critical role in supporting the business manager......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... you can see the details below and we would be happy to address any questions you might have... this project is a support line for one of these services - the best-loved video streaming website in the......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... you can see the details below and we would be happy to address any questions you might have... this project is a support line for one of these services - the best-loved video streaming website in the......
We are looking for you, entrusted with the support of our customers... ✅ urgent support client français pour service de streaming – télétravail – début 9... 10!fr: urgent! / support français – service de streaming / bureau à domicile / début 9... ✅ as a customer support you will:• support of all customers’......
Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......
This offer is a great opportunity for anyone who is looking for a new challenge & working in the center of lisbon! ✅ as a customer support you will: after sales support of all customers’ requests in french by phone and email maintain solid customer relationships by handling their inquiries and concerns......
