BACK OFFICE CUSTOMER SERVICE AGENT
Descrição da oferta de emprego
As a Back Office Customer Service Agent you will play a crucial role in supporting legal operations and resolving complaints related to passenger rights violations.
You will primarily interact with lawyers legal officers and National Enforcement Bodies (NEBs).
Location.
Lisbon City Center Schedule.
40 hours/week Monday to Friday Joining Deadline.
Compensation.
Base Salary.
895 per 14 months per annum Meal Allowance.
per annum Position Bonus.
50 per 12 months 600 per annum Transport Allowance.
20 per month 240 per annum Gross Annual Income.
Performance Bonus.
150 per 12 months per annum Health Insurance.
Provided from day 1 (free after 6 months) Key Responsibilities.
Backoffice Operations.
Collaborate with NEBs to ensure transport operators compliance with passenger rights regulations.
Handling Complaints.
Address and resolve issues raised by NEBs and other stakeholders regarding passenger rights violations.
Qualifications.
Language Skills.
French (Native) and English (B2).
Experience.
Previous experience in customer service is advantageous.
Skills.
Strong communication skills attention to detail and ability to work independently.
Required Documents.
EU ID or Residence Card Manifestao de Interesse Art 57 Visa or Art 54 Visa Relocation Package.
Reimbursement of airfare up to 400 EUR (Economy class) after 6 months.
Accommodation.
Shared apartment room with a rent of 280 EUR per month (deducted from salary).
Hiring Process.
Application review Language assessment 1 or 2 French interviews with the client Remote Work.
No
Detalhes da oferta
- Cross Border Talents
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 11/09/2024
- 10/12/2024
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