BACK OFFICE AGENT FOR GAMING PRODUCTS (GERMAN SPEAKER)
Descrição da oferta de emprego
ddress escalated customer inquiries, complaints, and technical issues related to products and services.
onduct thorough investigations into escalated cases, analyze data, and identify root causes for appropriate solutions.
ommunicate with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
ake informed decisions based on company policies, product knowledge, and customer needs.
kills, qualifications and interests you need to succeed in this role.
native-level proficiency in Germanand a minimum C1level of EnglishA valid Portuguese work permit (required)Living in or willing to relocate to Lisbonfor an international career and life experienceMotivation and commitment to perform the assigned tasks effectivelyExcitement about intercultural communication and embracing the expatriate lifestyleWhatâs in it for you?Type of contract.
nfixed term contract, 30 days probation periodWorking hours.
full time (40h/week) Monday-FridaySalary conditions.
⬠gross per month+50⬠tech bonus + 200⬠language bonus + 120⬠performance bonusLoyalty bonus of 300 euros every three monthsHealth insurance after 6 monthsPaid professional trainingEmployee discountsFun and engaging company-wide initiativesExcellent work cultureFor international candidates.
eimbursement of your initial flight expenses after 3 monthsUp to euros for accommodation per month for 12 months (Reimbursed during 12 months)Accommodation supportcustomized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodationYour Future Company.
Your future company is a global leader in the BPO industry.
With employees across the globe, you will be member of a team behind the best experiences for +750 of the worldâs leading and digital-first brands.
The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
hat should you expect from living in Lisbon?A colorful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentIs this project not the best fit for you?Feel free to check our other opportunitiesfor German speakers in SpainorPortugal, or send us your CV to be considered for other projects or future opportunities!
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 21/11/2024
- 19/02/2025
✓competitive salary package for entry-level (includes transportation allowance and work-from-home allowance, if applicable)... you will be the point of contact for inquiries related to the pre- or post-delivery of an order (payment inquiries, delivery dates, returns, refunds, etc......
✓competitive salary package for entry-level (includes transportation allowance and work-from-home allowance, if applicable)... you will be the point of contact for inquiries related to the pre- or post-delivery of an order (payment inquiries, delivery dates, returns, refunds, etc......
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