B2B WEB-BASED SAAS TECHNICAL SUPPORT EXPERT
Descrição da oferta de emprego
This role is crucial to addressing customer issues related to functionality bugs and ensuring our help center is well-organized and up-to-date.
Key Responsibilities.
- Resolving technical issues related to our web-based SaaS product.
- Keeping our help documentation current and comprehensive.
- Providing effective solutions to customer inquiries.
- Escalate complex technical issues to the engineering team for resolution.
Ideal Skills and Experience.
- Previous experience in a similar customer support role.
- Strong communication and problem-solving skills.
- Familiarity with Customerly.
- Experience dealing with functionality bugs in a SaaS environment.
A passion for customer service and technical support will be highly valued in this role.
Looking forward to hearing from you if you fit this profile.
Help documentation must be updated weekly.
This role will require part-time working hours.
Familiarity with Customerly is crucial for this role.
The support specialist should have advanced expertise in our SaaS product's technical aspects.
Response time should be within 24 hours.
PHP Teste de Software Arquitetura de software REST API Automation ID do Projeto.
# Sobre o projeto 34 propostas Aberto para ofertas Projeto remoto Ativo em Recentemente
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 05/11/2024
- 03/02/2025
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