EMPREGO CUSTOMER CARE QUALITY MANAGER PORTO, PORTO

Your responsibilities and impact as a customer experience specialist will be... responding to inbound calls to answer customer inquiries or placing orders...

Descrição reporting directly to the contact center manager the business manager achieves his/her targets with the assistance of all transcom support functions...

Receiving inbound calls from customers contacting us about their contract communicating with existing customers and internal customers (other departments) answering...

Analysing customer behaviour... having regular coaching sessions with team manager and quality coaches to propose customer retention solutions and improve call structure...

(promote cas service quality excellence and one-stop cas experience) point out proactively optimization, innovation, adoption and potential improvements to customer...

What you will do in this role as a customer service representative, you will: give customer support by handling customers’ questions and concerns about the product/service...

Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels...

And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement...

customer relationship management and digitized processing of customer contacts, focused on health insurance... here, you can improve your quality of life and grow...

Prior experience as customer support... as a customer support agent, you will... take care of our german-speaking customers by phone, email, chat and social media...

Paid education and care for each individual... we are looking for people that can join a team of skilled finnish customer service representatives in porto, providing...

Paid education and care for each individual... we are looking for people that can join a team of skilled swedish customer service representatives in porto, providing...

Paid education and care for each individual... we are looking for people that can join a team of skilled norwegian customer service representatives in porto, providing...

Paid education and care for each individual... we are looking for people that can join a team of skilled dutch customer service representatives in porto, providing...

Private medical care... o facilitate customer meetings and company presentations... o financial business cases and tender quality management... our requirements...

Paid education and care for each individual... we are looking for people that can join a team of skilled customer service representatives in porto, providing customer...

Do you speak dutch? are you interested in customer service? this might be the job for you! we are looking for people that can join a team of skilled dutch customer...

Do you speak norwegian? are you interested in customer service? this might be the job for you! we are looking for people that can join a team of skilled norwegian...