EMPREGO HARDWARE TECHNICAL SUPPORT SPECIALIST LISBOA, LISBOA

Your responsibilities and impact working in technical support specialist will be... assisting users with pre-sales, general inquiries and technical support issues...

How familiar are you with remote support tools, and can you provide an example of a time you successfully resolved a technical issue remotely?...

Able to work with non-technical customers and technical customers alike... basic technical background in engineering for tcp/ip | networks (switching, routing)...

What we’re looking for… the ideal candidate is a multilingual customer support professional with rich technical skills and experience in supporting iot/telematics...

Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support...

Excellent communication skills for effective collaboration and translation of technical requirements... conduct thorough testing of configurations, troubleshoot...

Your responsibilities and impact as a technical support agent will be... assist users with pre-sales, general inquiries, and technical support issues via phone/email/social...

Atributos pessoais e aptidões ✓ autonomia; ✓ adaptação à mudança; ✓ gestão de stress; ✓ gestão do tempo; ✓ sigilo; ✓ planeamento e organização; ✓ trabalho em equipa...

Proven experience leading teams in a 24/7 technical support or helpdesk setup... leverage technical expertise to assist in resolving complex issues and providing...

Work with the customer support specialists on escalated tickets... work with the customer support specialists on escalated tickets... empowering customers by promoting...

Provide troubleshooting for technical enquiries... installation of equipment, in coordination with the technical service... responsible for the technical solution...