EMPREGO CUSTOMER TRANSFORMATION LEAD LISBOA, LISBOA

Understands the organizational and customer success strategy... technical relevance · grows technical aptitude and industry awareness to translate customer interactions...

* customer service analytics & reporting: * play an active role in developing customer service analytics to improve decision-making... * elevate your personal well-being:...

Change management, continuous improvement & innovation * lead the change management process for servicenow enhancements, ensuring minimal disruption to customer...

The customer lifecycle data steward sits within the global data management team, and will be reporting directly to the customer lifecycle supervisor...

Advise on strategies for multichannel activities, including personalization, advanced segmentation, and 360 customer journeys... our united goal is to craft unparalleled...

Our united goal is to craft unparalleled products and experiences that redefine customer expectations... advise on strategies for multichannel activities, including...

lead tracking, reporting)... customer solutions expert (germanspeaker)... troubleshooting customer issues and providing suitable solutions... ) is an advantage...

customer focus: a detail-oriented, can-do attitude with a passion for delivering unparalleled customer success... 3+ years in b2b account management, customer success...

What are we looking for? - 3+ years in b2b account management, customer success or onboarding; - proven ability to prioritize, multitask, and manage diverse stakeholders...

lead tracking, reporting) familiarity with email systems and crm tools (salesforce, zoho, etc... this role involves working closely with the support team to efficiently...

Ability to work with customer data, segmentation, and personalization rules... advise on strategies for multichannel activities, including personalization, advanced...

Servicenow technical lead (m/f)... lead and actively participate in technology-driven projects focused on enhancing operations via the servicenow platform...