EMPREGO CUSTOMER SUPPORT RUSSIAN AND LISBOA, LISBOA

Position: customer support agent location: lisbon, portugal employment type: full-time duties and responsibilities: communicate with customers using various channels...

Descrição da função:   - comunicação constante com os clientes, no sentido de assegurar o nível de serviço e os padrões de qualidade exigidos, tanto a nível interno...

* experience in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for...

We are equipped with the tools and support to thrive as specialists and grow within catawiki... strong analytical and critical thinking skills...

Strong understanding of sla management and customer service principles... customer service strategy: contribute to the development and execution of our customer...

Exceptional customer service and confident communication skills, customising your interaction to the individual customer personalities and contexts...

Strong client-facing and communication skills, with the ability to handle complex and escalated customer issues professionally... monitor and report on key performance...

Troubleshooting and resolving customer issues... administrative support with registration, banking and taxes... documenting all customer inquiries...

Investigate and resolve customer complaints and concerns with empathy and professionalism... proficiency in using computer systems and software for data entry and...

Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation... a shuttle bus to commute to the facilities...

Identify and recommend improvements for automated and self-service support tools to enhance customer autonomy... address customer inquiries and manage communications...