EMPREGO CUSTOMER INSIGHTS LEAD LISBOA, LISBOA

Understands the organizational and customer success strategy... technical relevance · grows technical aptitude and industry awareness to translate customer interactions...

* customer service analytics & reporting: * play an active role in developing customer service analytics to improve decision-making... * strong organizational, analytical...

Change management, continuous improvement & innovation * lead the change management process for servicenow enhancements, ensuring minimal disruption to customer...

Advise on strategies for multichannel activities, including personalization, advanced segmentation, and 360 customer journeys... our united goal is to craft unparalleled...

Are you passionate about transforming data into actionable insights? as an insights & analytics manager, you will prepare data-driven insights for business decision-makers...

customer focus: a detail-oriented, can-do attitude with a passion for delivering unparalleled customer success... 3+ years in b2b account management, customer success...

·      serve as a backup to the senior manager of customer finance/regional customer finance lead... ·      support the customer finance team...

·      serve as a backup to the senior manager of customer finance/regional customer finance lead... your mission: ·      support the customer finance team...

What are we looking for? - 3+ years in b2b account management, customer success or onboarding; - proven ability to prioritize, multitask, and manage diverse stakeholders...

lead tracking, reporting) familiarity with email systems and crm tools (salesforce, zoho, etc... this role involves working closely with the support team to efficiently...

Gather customer feedback and provide insights to improve products and services... process customer orders, returns, and exchanges... provide product recommendations...

Ability to work with customer data, segmentation, and personalization rules... advise on strategies for multichannel activities, including personalization, advanced...

• perform in-depth data analysis to extract insights... your new role as lead data scientist, you will support the business as the first line of contact...