EMPREGO CUSTOMER EXCELLENCE TEAM LEAD LISBOA, LISBOA

* customer service analytics & reporting: * play an active role in developing customer service analytics to improve decision-making... * operational support & escalation:...

Monitor and report on key performance indicators (kpis) including ticket resolution times, customer satisfaction, and team performance... we have recently integrated several...

team leadership: lead, mentor, and inspire a team of software engineers, fostering collaborative and high-performance work environment... process improvement: continuously...

Our client, a world leader in sports betting and gaming entertainment is looking for a german speaking customer service team leader to join their team in lisbon! **requirements:** -...

• integração na nossa equipa de customer care responsável pelo apoio e suporte à nossa rede de parceiros, o que nos permite realizar o nosso propósito: better management...

Understands the organizational and customer success strategy... technical relevance · grows technical aptitude and industry awareness to translate customer interactions...

customer-centric: deep passion for customer service, committed to understanding and addressing customer needs... ensure customer satisfaction across matrixed stakeholders...

Our dynamic team is motivated by real-world problem-solving and customer-centric innovation... advise on strategies for multichannel activities, including personalization...

lead tracking, reporting)... customer solutions expert (germanspeaker)... troubleshooting customer issues and providing suitable solutions... ) is an advantage...

We are looking for a technical lead to join our team... • mentor and guide team members on best practices and ensure technical excellence throughout the project...

Support the measurement of customer happiness and drive customer satisfaction upwards... deliver a professional level of customer experience through excellence in...

This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues... lead tracking, reporting) familiarity with...