EMPREGO CUSTOMER ENGAGEMENT LEAD LISBOA, LISBOA

Understands the organizational and customer success strategy... key accountabilities include: customer relationship management · learns customer, partner, and internal...

* ensure the timely and successful delivery of our solutions according to customer needs and objectives... you'll be responsible for customer onboarding, increasing...

* customer service analytics & reporting: * play an active role in developing customer service analytics to improve decision-making... * strong organizational, analytical...

Change management, continuous improvement & innovation * lead the change management process for servicenow enhancements, ensuring minimal disruption to customer...

Advise on strategies for multichannel activities, including personalization, advanced segmentation, and 360 customer journeys... our united goal is to craft unparalleled...

Ability to quickly switch between various customer channels like phone and e-mail communications... the customer experience department is also a crucial link between...

lead tracking, reporting)... customer solutions expert (germanspeaker)... troubleshooting customer issues and providing suitable solutions... ) is an advantage...

Enhance customer engagement through service launches, promotions, and ongoing communication strategies to drive customer satisfaction and strengthen relationships...

Ability to work with customer data, segmentation, and personalization rules... advise on strategies for multichannel activities, including personalization, advanced...

customer focus: a detail-oriented, can-do attitude with a passion for delivering unparalleled customer success... 3+ years in b2b account management, customer success...

·      serve as a backup to the senior manager of customer finance/regional customer finance lead... ·      support the customer finance team...

·      serve as a backup to the senior manager of customer finance/regional customer finance lead... your mission: ·      support the customer finance team...

What are we looking for? - 3+ years in b2b account management, customer success or onboarding; - proven ability to prioritize, multitask, and manage diverse stakeholders...

engagement and wellbeing activities... assist with voice of customer (voc) surveys... apply now and lets create unforgettable customer experiences together!...

lead tracking, reporting) familiarity with email systems and crm tools (salesforce, zoho, etc... this role involves working closely with the support team to efficiently...