EMPREGO CUSTOMER AND SUPPORT AGENT LISBOA, LISBOA

* experience in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for...

Troubleshooting and resolving customer issues... administrative support with registration, banking and taxes... documenting all customer inquiries...

Position: customer support agent location: lisbon, portugal employment type: full-time duties and responsibilities: communicate with customers using various channels...

Descrição da função:   - comunicação constante com os clientes, no sentido de assegurar o nível de serviço e os padrões de qualidade exigidos, tanto a nível interno...

We are equipped with the tools and support to thrive as specialists and grow within catawiki... strong analytical and critical thinking skills...

Strong understanding of sla management and customer service principles... customer service strategy: contribute to the development and execution of our customer...

Exceptional customer service and confident communication skills, customising your interaction to the individual customer personalities and contexts...

Strong client-facing and communication skills, with the ability to handle complex and escalated customer issues professionally... monitor and report on key performance...

* comply to specific customer sop and monitor respective kpis... * positive and proactive attitude... * good knowledge of and experience with logistics companies...

Career growth and personal development we’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed...

Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation... a shuttle bus to commute to the facilities...

Company description sports betting, gaming and interactive entertainment is changing, and we’re leading that change... • the middle junior agent coaches and mentors...