EMPREGO CUSTOMER SERVICE CLIENT SUPPORT LEIRIA, LEIRIA

Previous experience in customer service or support roles is preferred... collaborate with team members to improve service processes and customer satisfaction...

Provide account and application support to customers namely with regards to software functionality... keep records of customer interactions and transactions, recording...

Technology, marketing, commercial management) on the preparation of individual business customer solutions based on customer requirements; may provide informal guidance...

At merkle, customer experience is at the forefront of everything we do... ability to provide outstanding customer service, actively listen, collaborate effectively...

customer focus, agility and speed, problem solving, self-control/self-confidence and process orientation are decisive skills for the performance of the role...

Also, develop and implement cybersecurity strategies adapted to customer needs...  lead and supervise risk assessments, security audits, implementation of security...

Provide technical support for client technical, commercial, and bid teams and respond to technical queries... support channel partners in project definition and...

client relationship management: cultivate and manage client relationships responsibly, ensuring professionalism, and offering expertise in addressing client needs...

Vous faites preuve d’un sens client développé, d’un esprit de travail collaboratif/collectif, de curiosité et d’esprit d’analyse...

We are part of merkle, leading global agency in digital transformation, focused on improving customer experience and creating world-class solutions to our clients...

Therefore, we are looking for professionals who can support clients through the development of processes and implementation of technology, to enable better management...