EMPREGO FIRST LINE SUPPORT

• provide production support for clients which involves monitoring, analysis, bug fixing etc • provide 24x7 support • handle migration and patching activities for...

* support customers in the implementation and testing of products and services... * ensure that support requests are resolved quickly and within agreed service levels...

support other service delivery managers 3... issue customer reports and support fin in production of invoices; 2... produce and generate reports and support dashboards...

first contact resolution (fcr) rate: improve the rate of first contact resolutions, reducing time-to-solve and increasing customer satisfaction...

Uses knowledge database tools and experience to provide technical support... escalates issues to the next level of support as necessary...  main departmental relationships:...

line support experience... prior experience in 1st line support roles... provide 1st line support for mainframe systems, addressing and resolving technical issues...

• be willing to provide after-hours and weekend support on special occasions to support momentum projects and application releases... • provide quality client support...

Project pitch ​cgi is seeking an application support specialist i to join our team, offering support for complex applications... bachelor’s degree can be substituted...

The on-site technology support specialist provides this support to customers within the country or site by performing multiple technology support activities...

Relocation support of up to €2,000 (gross) paid with the first payroll cycle... administrative support with registration, banking and taxes...

The helpdesk support acts as the first point of contact for it-related issues, ensuring clear communication between end users and technical teams...

Proven experience leading teams in a 24/7 technical support or helpdesk setup... a customer-first attitude with a deep commitment to delivering high-quality service...

Position description: location: bangalore job type: full-time department: client support & services experience: 4 to 5 years we are seeking a motivated and detail-oriented...

Nice-to-have requirements: experience with sla-bound operations and screen-sharing/phone support... your responsibilities will span across various support levels...

Key responsibilities: first line technical support: answer and respond to calls, emails, and support tickets, ensuring prompt and courteous assistance to all users...

* demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly... at (company name), our values and behaviors are...

Coordinates with l2/other support team when applicable...   the opportunity it support l1 analyst role, being the first line of support is to provide a single point...

• maintain a high level of first contacts fixes... you will offer support and coverage for business-as-usual service desk tasks, as well as support for local and...