EMPREGO CUSTOMER ENGINEER MISSION CRITICAL

You will collaborate with subject matter experts, across engineering teams, customer service and support, account teams, and management to ensure customer issues...

Exceptional customer service and confident communication skills, customising your interaction to the individual customer personalities and contexts...

Act as the internal point of escalation for critical customer issues... customer-centric: deep passion for customer service, committed to understanding and addressing...

* handling challenging and politically charged customer situations... you will own, troubleshoot and solve customer technical issues... * you develop specific technical...

As a senior incident response engineer you will own, troubleshoot and solve highly complex customer technical issues... in the customer service & support (css) team...

Strong analytical and critical thinking skills... ability to quickly switch between various customer channels like phone and e-mail communications...

Maintain customer relationships and collaborate with the relevant sales account manager to ensure customer needs are met... liaise with lims providers and customer...

Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls...

customer requirement gathering... your mission & responsibilities... sales support & customer acquisition... willingness to travel to customer sites as needed...

Proactive engagement: anticipate customer needs and resolve satisfaction concerns before they escalate into larger issues... collaborate closely with engineering...

* proactive engagement: anticipate customer needs and resolve satisfaction concerns before they escalate into larger issues... * collaborate closely with engineering...

Descripción del puesto: in the customer service & support (css) team we are looking for people with a passion for delivering customer success...

customer activities: provides frontline support for customers for critical issues, consignment issues and value added services; analyses customer requirements and...

As a technical support engineer you will own, troubleshoot and solve complex customer technical issues... in the customer service & support (css) team we are looking...

Define, write, update technical documentation for customer projects... the team works with multi-disciplinary teams responsible for integrated product designs and...

In the customer service & support (css) team we are looking for people with a passion for delivering customer success... with over employees worldwide, the mission...