EMPREGO SERVICE DELIVERY MANAGER OPERATIONAL AMADORA, LISBOA

Reporting and analytics: develop and maintain dashboards and reports to monitor platform performance and service delivery metrics... strong understanding of it service...

Support the development of strategies to improve service quality, efficiency, and user satisfaction... regularly evaluate processes to identify and implement improvements...

In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery... kpis and costs) of each individual it service...

We bridge the gap between a conceptual strategic consulting approach and hands‑on operational implementation to deliver measurable results...

We also provide services related to quotation, offer and contract management, order management & logistics, cash collection, and much more! are you ready to be part...

Collaboration in service delivery projects: support pmo in project implementations and/or other m&a projects; document solutions with professional documentation...

Your tasks and responsibilities: you will provide expert guidance to optimize planning and reporting processes, supporting data-driven decision-making at management...

• continuously track the development status to ensure on-time and cost-effective delivery of customer requirements in collaboration with the project manager and...