EMPREGO SERVICE DELIVERY MANAGER FRENCH AMADORA, LISBOA

Reporting and analytics: develop and maintain dashboards and reports to monitor platform performance and service delivery metrics... strong understanding of it service...

We are looking for someone with… degree in finance or similar; proficient in microsoft office (outlook, excel); fluent in french (mandatory); sap knowledge (module...

In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery... kpis and costs) of each individual it service...

Support the development of strategies to improve service quality, efficiency, and user satisfaction... act as the primary point of contact for service providers...

Your tasks and responsibilities: you will provide expert guidance to optimize planning and reporting processes, supporting data-driven decision-making at management...

• continuously track the development status to ensure on-time and cost-effective delivery of customer requirements in collaboration with the project manager and...