EMPREGO CLIENT SERVICE DELIVERY MANAGER AMADORA, LISBOA

Reporting and analytics: develop and maintain dashboards and reports to monitor platform performance and service delivery metrics... strong understanding of it service...

In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery... kpis and costs) of each individual it service...

Support the development of strategies to improve service quality, efficiency, and user satisfaction... act as the primary point of contact for service providers...

service management: ensures the defense standard on service management and support stakeholder engagement... knowledge of project management methodologies, and ability...

We also provide services related to quotation, offer and contract management, order management & logistics, cash collection, and much more! are you ready to be part...

We are looking for someone with… bachelor’s degree in computer science/engineering, information technology or related fields; between 5 to 10 years of proven working...

Your tasks and responsibilities: you will provide expert guidance to optimize planning and reporting processes, supporting data-driven decision-making at management...

• continuously track the development status to ensure on-time and cost-effective delivery of customer requirements in collaboration with the project manager and...