TRUST AND SAFETY QUALITY ANALYST
Descrição da oferta de emprego
Identify quality trends for the market/agents supported and develop corrective solutions; Report bugs and continually check if bugs have been resolved; Work with agents and colleagues to ensure enough grey area cases are reported; Weekly catch ups with SME and Training teams to assess the current new hire training and identify if amendments are required; Develop Product Knowledge Tests weekly and/or monthly and use results to conduct team refresher training or individual feedback.
What you'll need Native written and verbal communication skills in English; Google Workspace management; Excellent written and verbal communication skills with the ability to deliver clear messages; Strong attention to detail to ensure information is complete and accurate.
Benefits Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Free language courses, sport activities and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe.
This recognition was assigned by Great Place to Work® Institute.
TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than employees, from 111 nationalities, our team provides services in 35 languages.
We are a multicultural, highly skilled, and deeply knowledgeable team.
Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 21/10/2024
- 19/01/2025
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