TECH/SYSTEMS SUPPORT ANALYST
Descrição da oferta de emprego
• Is in charge of technical assistance services and provides a first line support service; • Register the calls in the Help Desk Management tool according to the agreed procedures; • Provide remote technical assistance to the customers in order to solve the problems related to the product use or a malfunctioning order; • Answer customers' calls, collect inquiries, analyze users' requirements and provide telephone/email/network based support to the customers • Report the customers' problems to the relevant department, identifies and communicate the solution to the customer; • Involve the company's technical assistance resources for a customer service visit when a remote solution is not possible; • Follow up the incidents until their resolution or their closing; • Alert the Help Desk Supervisor or Help Desk Manager in case of issue; • Update and complete the helpdesk knowledge database, • Keep himself updated on the company products; • Act as a reference for his colleagues; • Share the information with the other team members and the management; • Contribute to the integration of new colleagues (training, monitoring); • Contribute to the improvement of the tools and procedures (reserved for the Senior Help Desk Operator); • As required, assist or provide training for clients.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES.
Education & experience.
• College certificate or equivalent experience (12 years of studies); • If possible, previous experience in Service Desk Operation; • Knowledge of Pharma industry is a plus.
Skills & Competencies.
Mandatory skills • Native speaker or Fluent in English & at least 1 Nordic language (Danish, Finnish, Norwegian & Swedish); • Windows Operating System; • Microsoft Office.
Mandatory Competences • Strong Communication Skills; • Customer service experience; • Problem solving skills; • Ability to think logically; • Ability to work under pressure; • Team player; • Ability to learn quickly; • Empathy; • Thorough; • Methodical.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.
We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.
Learn more at https://jobs.
qvia.
om
Detalhes da oferta
- IQVIA
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 10/10/2024
- 08/01/2025
Over 2 years of customer support/technical support experience... professional career progression and support throughout your career development... nice-to-have: 6 months’ experience in a technical support role... about your role provide exceptional technical support by handling inbound queries about......
We are looking for you, entrusted with the support of our customers... ✅ urgent support client français pour service de streaming – télétravail – début 9... 10!fr: urgent! / support français – service de streaming / bureau à domicile / début 9... ✅ as a customer support you will:• support of all customers’......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... provide customer tech support via phone and email, serving as the client's first point of contact......
As a turkish customer support advisor, you will:-assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests... resolve product or service problems by clarifying the customer's complaints......
Fluent in english (at least b2 level)previous experience in customer support roles, ideally from contact centres is preferredpossess excellent writing and verbal communication skills to simplify technical language for non-technical users resourceful and stress resilient personality that can adapt and......
Our client is looking for a dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
Our client is looking for a german video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
” we are looking for french speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
