TECHNICAL SUPPORT LEVEL 1 ENGINEER TRAINEE STP24

Do you want to live the experience of a Multinational with the dynamism of a Startup? If you are looking for an internship that will test your skills and boost your career, our Schneider Trainee Program is for you.
Be part of an inclusive environment in which you can co-create solutions to key challenges in the industry learning from our experts.
Take your creativity and innovation to another level while enjoying a paid internship with flexible hours and interactive workshops.
Join our #SEGreatPeople https://youtu.
e/VbldHPFltQQ Iberia Technical Support.
Provide a high quality professional Technical Support to current or future SE customers, particularly regarding technical information in Industry Automation solutions.
Take the ownership and ensure the customer is satisfied before closing the request.
Assure a proper resolution for queries related to commissioning, configuration, troubleshooting and product selection.
What will you learn? Ongoing proactive research and learning about new products, technologies, and applications.
Provide technical support in post-sales and pre-sales by answering incoming communications from customers on all channels (ex.
phone, email, chat).
Assist customer with obtaining log and configuration files through network.
Perform remote connections to diagnose and solve customer needs.
Launch initiatives looking for innovation and digital transformation to improve our processes and customer experience.
Are you who we are looking for? Education.
University Degree in a relevant Engineering Area (in course).
Desirable knowledge in.
Low voltage products Communication protocols (Modbus TCP/RTU, Ethernet IP) IT skills Proficiency Portuguese (native) Fluency required in Spanish (preferable).
Fluency required in English (B2 demonstrable).
Strong verbal and written communication skills.
Problem solving abilities, aptitude to understand and explain technical information, interpersonal, communications and time management skills.
Demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly.
What can we offer? An experience specially designed for your learning and development.
Paid internships (depending on the schedule you establish, min.
20 hours and max.
30 hours per week, € / month) Monthly sessions to enhance your development and employability (Trainee’s Academy) Track your evolution and learning Time flexibility to combine it with your studies One day of free disposal per month (cumulative) Duration of, at least 6 months with the possibility of extension or contracting *We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners.
We want our employees to reflect the diversity of the communities in which we operate.
We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.
We’re looking for people with a passion for success — on the job and beyond.