TECHNICAL SUPPORT FOR POLISH MARKET
Descrição da oferta de emprego
You will provide exceptional technical support to Enterprise customers resolving issues over phone and webbased channels.
Collaborate with peers subject matter experts and escalate issues when necessary.
Compensation & Benefits.
Training Program.
per week for 4 weeks (8 hours per day conducted in English).
Salary Options.
gross/month including base salary holidays allowance Christmas allowance meal allowance.
gross/month including base salary room allowance holidays allowance Christmas allowance meal allowance.
Benefits.
Private health insurance meal card holiday bonuses.
Schedule & Location.
Hours.
40 hours/week Monday to Friday from am to pm.
Shifts provided 4 weeks in advance.
Location.
Lisbon Portugal Joining Deadline.
Responsibilities.
Take ownership of new cases promptly.
Assist Enterprise customers and partners.
Define issue scope and support boundaries.
Conduct thorough research and collaborate with teams.
Escalate issues to management when needed.
Collaborate on service issues and bug fixes.
Ensure SLA adherence and customer satisfaction.
Document technical work comprehensively.
Address customer satisfaction proactively.
Technical Skills.
Strong knowledge of Office 365 in an Enterprise environment especially Exchange Online.
Foundation in Networking Protocols Authentication (Basic Kerberos NTLM) and PowerShell.
Experience with Office 365 Directory Synchronization (DirSync) Azure AD Connect.
Proficiency in DNS management and troubleshooting.
Experience with Active Directory (FSMO Roles Domains and Trusts Sites and Services).
Qualifications.
Bachelors degree in Computer Science or related field preferred.
Previous experience in technical support or IT consulting.
Certifications in Microsoft technologies (e.
.
MCSE MCSA) desirable.
Excellent communication skills in Polish and English.
Personal Attributes.
Customerfocused with strong problemsolving abilities.
Ability to work independently and in a team environment.
Adaptability to fastpaced environments and changing priorities.
Strong organizational skills and attention to detail.
Relocation.
Airport pickup and administrative assistance with registration in Portugal.
Reimbursement of initial flight expenses.
Yearly complementary twoway flight ticket back to home country (within the EU).
Accommodation in companyshared apartments.
Free Portuguese lessons sports activities cooking lessons and more.
Accommodation.
Option to live in a fully equipped companyrented apartment for at least the first 14 months.
Apartments include kitchen living room with cable TV and wireless internet.
All expenses covered (water gas electricity cable TV internet within responsible limits).
Apartments located minutes from the workplace.
Initial essentials provided (bedsheets pillows towel).
Application Process.
Interested candidates should submit a resume and cover letter detailing their relevant experience Remote Work.
No
Detalhes da oferta
- Cross Border Talents
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 09/10/2024
- 07/01/2025
Nice-to-have: 6 months’ experience in a technical support role... over 2 years of customer support/technical support experience... professional career progression and support throughout your career development... adhering to time limits for contact, response, and follow-up... c2 level or german/french/italian......
Start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... for more complex issues, escalate to the appropriate department... use three different software programs during the support process... continuously work on improving client satisfaction by......
” we are looking for french speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
” we are looking for dutch speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
” we are looking for german speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
Assist users with pre-sales inquiries, general questions, and technical support issues... tasks: responsibilities:handle technical customer contacts for various products via phone, email, chat, and social messaging channels... appropriately manage and escalate customer issues to higher support tiers......
We just need you to speak fluent portuguese (c2) and english (c2); have a professional technical background of at least 1 to 2 years (preferably in security and systems administration); experience in technical support of 1 to 2 years in it teams; as well as proficiency in analysis and problem solving......
Responsibilityreview and moderate online content, posted on the polish market;ensure that all information uploaded by users follow the guidelines based on client’s policies;become and remain knowledgeable about policies and community standards;provide and follow best practices used to better achieve......
Twoje: zadanie odpowiedzialność za wsparcie rozwiązania, zapewnienie prawidłowej i skutecznej realizacji polityk, procedur i działań... 00 (2 dni w tygodniu praca w terenie) umowa na okres 6 miesięcy z przedłużenia procesy rekrutacyjne online konkurencyjne wynagrodzenie i system premiowy: 890......
Prowadź rejestr interakcji lub transakcji z klientami, rejestrując szczegóły zapytań, skarg lub komentarzy, a także podejmowanych działań... przygotowywanie, utrzymywanie i przeglądanie plików zakupów, raportów i cenników... nie musisz mieć wcześniejszego doświadczenia - oferujemy szkolenia! lokalizacja:......
