TECHNICAL SUPPORT FOR A SEARCH ENGINE (ITALIAN SPEAKER)

Are you a Italian speaker looking for new opportunities in Portugal? Do you prioritize the customer's needs and are interested in solving technical problems?Then keep on reading!Your responsibilities and impact as a Technical Support Agent in Portugal will be.
espond to customer requests via phone, email, chat, social media, and messaging channels.
rovide pre-sales, general inquiries, and technical support.
aintain a consistent brand voice in both private and public interactions.
scalate issues to higher support tiers as needed.
Collaborate with technicians to resolve help tickets.
anage an individual ticket queue and follow management direction.
ork flexible hours, including evenings, weekends, and holidays.
Review and provide feedback on help content.
Perform other assigned tasks.
Skills, qualifications and interests you need to succeed in this role.
native level of Italian and at least a B2 level of EnglishPassion for Technical SupportProficient in handling inbound calls and written communications within established guidelinesAttention to detail and accuracy in completing tasks promptlyCommitment to maintaining customer information security and confidentialityProblem-solving; skillful identification and escalation of issues for timely resolutionExcitement about intercultural communication and commitment to a longer stay in PortugalLiving in or willing to relocate to Lisbon for an international career and life experienceHaving a valid Portuguese work permit or a nationality that allows you to work in an EU countryWhat is in it for you?Contract of 6 monthsWorking hours.
Monday to Friday – AM to PM.
(Rotational) Saturday and Sunday – AM to PM.
Days Off.
2 Days RotationalSalary conditions.
€ gross/month (paid 12 times) + performance bonus 120€Help with acquiring the NIF and SSNFully paid professional trainingFun and engaging company-wide initiativesExcellent work cultureIf you're relocating from outside of Portugal.
oom in a shared apartment for a maximum period of 12 months, with rent of 280€ with all utilities bills included (discounted directly from the payslip)Reimbursement of the flight on 6th month of contractWhat should you expect from living in Portugal?High quality of life & relaxed lifestyle in Portugal's pleasant climateAffordable living costs compared to Europe, with mild Mediterranean weatherRich cultural heritage & diverse cuisine for an enriching experienceDiverse landscape offers beaches, vineyards & mountains to exploreYour Future Company.
French entrepreneurs created a startup in and today they are leading a global brand.
Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with.
They became one of the biggest international customer experience solution providers with more than multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Lisbon hub.
pply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality.
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