TECHNICAL SUPPORT ENGINEER

Descripción del puesto.
With over employees worldwide, the (COMPANY NAME) Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of (COMPANY NAME)'s end-to-end customer experience.
Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.
In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their (COMPANY NAME) investment.
Applications & Infrastructure - the largest and fastest growing group in CSS - provides (COMPANY NAME)'s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success.
As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues.
This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 100% from home.
(COMPANY NAME)'s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Response and Resolution * You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices Readiness * You participate in communities with peer delivery roles.
* You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement * You identify potential product defects and provide feedback to more senior engineers, contributing to (COMPANY NAME) product improvements Requerimientos del candidato/a.
Language Qualification Essential - English Language.
confident in reading, writing and speaking.
Preferred Portuguese OR Spanish Language.
fluent in reading, writing and speaking.
Technical Skills.
Good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience on one or more of the following domains.
* Windows Azure Platform.
Knowledge of Windows Azure Platform services, development and deployment concepts and be familiar with troubleshooting * Operating System/Virtualization.
Familiar with Active Directory, Security, OS Internals concepts, and also understanding virtualization concepts and virtual system administration.
* Networking.
Experience with Infrastructure / Network Administration with strong knowledge and understanding of TCP/IP protocols and OSI Model.
Troubleshooting at the expert level within large Network Environments.
* Linux OSS.
Familiar with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.), experience with Linux script-based development environments and also experience with administration Ability to meet (COMPANY NAME), customer and / or government security screening requirements are required for this role.
These requirements include, but are not limited to the following specialized security screenings.
(COMPANY NAME) Cloud Background Check.
This position will be required to pass the (COMPANY NAME) Cloud Background Check upon hire / transfer and every two years thereafter.
(COMPANY NAME) is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with (COMPANY NAME) and the country where you work