TECHNICAL SUPPORT ENGINEER

Descripción del puesto.
With over employees worldwide, the (COMPANY NAME) Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of (COMPANY NAME)'s end-to-end customer experience.
Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.
In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their (COMPANY NAME) investment.
Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey.
We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers' trust in (COMPANY NAME) and improve their business performance.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success.
As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues.
This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 100% from home.
(COMPANY NAME)'s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Response and Resolution * You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices Readiness * You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
* You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement * You engage with (COMPANY NAME) Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving (COMPANY NAME) product improvements Requerimientos del candidato/a.
Required Qualifications.
* BI experience like ETL, Data warehousing management, Data Mining, Report Designer or developer.
* Heterogeneous Database Management Systems like Oracle, MySQL, SAP etc.
* Programing language such as C#, DAX, MDX, SQL, Python.
* Conceptual knowledge of Azure, AWS cloud architecture or any Cloud SaaS experience.
* Thorough troubleshooting and problem-solving skills.
* Ability to work well in a highly collaborative team and in ambiguous situations.
Preferred Qualifications.
* Power BI, Tableau, or similar BI solutions.
* OLAP, Data warehousing or OLTP, Database.
* BI Report developing * Computer Science or Engineering related education background.
Passion to keep learning advanced BI technologies.
Language Qualification.
Excellent communication skills with both written and spoken English.
Portuguese OR Spanish Language.
fluent in reading, writing and speaking.
Ability to meet (COMPANY NAME), customer and / or government security screening requirements are required for this role.
These requirements include, but are not limited to the following specialized security screenings.
(COMPANY NAME) Cloud Background Check.
This position will be required to pass the (COMPANY NAME) Cloud Background Check upon hire / transfer and every two years thereafter.
(COMPANY NAME) is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with (COMPANY NAME) and the country where you work