TECHNICAL LEAD - WEBSITE PERSONALIZATION (M/F/D)
Descrição da oferta de emprego
The company operates globally, with a strong presence in multiple markets, and employs thousands of professionals dedicated to pushing the boundaries of audio technology.
Your New Role As the Technical Lead for Website Personalization, you will analyze consumer behaviors, develop consumer segment strategies, and utilize marketing personalization tools to create tailored customer experiences.
This role involves close collaboration with regional eCommerce and retail teams, global technology, and Direct-to-Customer teams to build highly personalized digital shopping experiences aimed at enhancing customer engagement, conversion, retention, and lifetime value.
Responsibilities Analyze business and technical requirements for implementation in Salesforce Marketing Cloud Personalization, particularly in Interaction Studio.
Advise on strategies for multichannel activities, including personalization, advanced segmentation, and 360-degree customer journeys.
Propose and design solutions for real-time customer interactions through various channels such as web, email, and mobile.
Build Proofs-Of-Concept to illustrate possible technical solutions to stakeholders and technical staff.
Develop a technical roadmap that aligns with business strategy.
Partner with Product Managers, Business Stakeholders, and Business Analysts to understand customer requirements and process flows, translating them into Salesforce technology solutions.
Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and development.
Drive best practices in software development, including code reviews, testing strategies, and deployment processes.
Collaborate with stakeholders to gather feedback, prioritize features, and deliver solutions.
What You’ll Need to Succeed 5+ years of experience in implementing large-scale, multi-country, multi-language eCommerce websites, preferably in Salesforce.
Understanding of Salesforce Marketing Cloud and Interaction Studio’s architecture, features, and limitations.
Knowledge of data models, data integration, and synchronization between Interaction Studio and other systems.
Ability to work with customer data, segmentation, and personalization rules.
Proficiency in web technologies (HTML, CSS, JavaScript) for embedding and customizing Interaction Studio experiences.
Experience with tag management systems (like Google Tag Manager) for deploying Interaction Studio scripts.
Familiarity with Salesforce APIs (REST, SOAP) and Interaction Studio APIs for custom integrations.
Understanding of Webhooks, event-driven architecture, and data synchronization.
Ability to script and automate processes within Interaction Studio using tools like SQL, JavaScript, or Python.
Familiarity with Salesforce Einstein for AI-driven personalization and recommendations.
What You’ll Get in Return Opportunity to join a fast-paced environment and a growing team with a great working spirit.
Exposure to a wide variety of business topics and integration into a world-class company.
Participation in highly recognized projects.
Excellent work environment.
Integration into a dynamic team.
Continuous training opportunities with certification in various technologies.
Career development and growth opportunities.
Possibility of a hybrid work model.
What You Need to Do Now Does this sound like the perfect role for you? Click ‘apply now’ to send us your CV, or to discuss the role further, get in touch with our Digital Technology team on + or via email at .
#LI-DNI # - Marcos Branco
Detalhes da oferta
- Hays
- Indeterminado
- 08/11/2024
- 06/02/2025
Skilled in developing procedural and technical information for technical end-users, including researching, writing, editing, and reviewing content... proven ability in maintaining technical documentation related to software engineering, testing, and system operations... business analysis experience......
Nice-to-have: 6 months’ experience in a technical support role... about your role provide exceptional technical support by handling inbound queries about the product, hardware or software issues, provide troubleshooting methods to customers and manage repair request, aligning with the repair network......
We just need you to speak fluent portuguese (c2) and english (c2); have a professional technical background of at least 1 to 2 years (preferably in security and systems administration); experience in technical support of 1 to 2 years in it teams; as well as proficiency in analysis and problem solving......
Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......
Assist users with pre-sales inquiries, general questions, and technical support issues... tasks: responsibilities:handle technical customer contacts for various products via phone, email, chat, and social messaging channels... respond to inbound customer requests and document relevant case information......
Cross-selling skills are a plus... for more complex issues, escalate to the appropriate department... use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands......
You own lead qualification from inbound leads and outbound prospecting to create and close incremental business opportunities with prospects and existing customers... salesforce) understand and use various lead qualification methodologies excellent communication skills: native or fluent spoken and......
Function as a mechanical engineer, you will be responsible for: technical support on the preparation of proposals with a focus on rotating and static equipment scope of work; perform engineering activities from conceptual, feed, and detail design; develop materials lists, data sheets, specifications......
Main responsibilities: provide engineering expertise and technical guidance throughout the project lifecycle... excellent verbal and written communication skills, with the ability to convey technical information... address technical issues and project challenges, providing solutions to keep the project......
Profile and skills we look for: - advanced proficiency in microsoft office (word, excel, powerpoint);- knowledge of industry specific software is a bonus;- facilitate and lead a collaborative environment, ensuring subject matter experts can work outside the box; engage people, helping them solve their......
