SYSTEM INTEGRATION SPECIALIST (GENESYS)
Descrição da oferta de emprego
Conhecimento profundo em parametrização e integração da solução Genesys.
Experiência em análise e identificação de pontos de melhoria em sistemas e processos.
Competência em workforce management e otimização de recursos.
Forte capacidade de resolução de problemas técnicos complexos e fornecer suporte eficiente.
Excelentes capacidades de comunicação e trabalho em equipa.
Capacidade de trabalhar de forma autónoma e gerir múltiplas tarefas simultaneamente.
Que funções irão desempenhar Parametrizar e integrar a solução Genesys em operações de contact center.
Analisar e identificar pontos de melhoria na plataforma e nos processos operacionais.
Colaborar com equipas internas para garantir a correta implementação e otimização da solução.
Monitorizar e manter a performance do sistema, garantindo a alta disponibilidade e eficiência.
Desenvolver e implementar estratégias de workforce management para otimizar a gestão de recursos.
Resolver problemas técnicos e fornecer suporte contínuo às operações do contact center.
Documentar processos, configurações e melhores práticas.
Quais os benefícios oferecidos Possibilidade de integração em empresa líder de mercado no seu setor actividade Possibilidade de participar em projetos internacionais Integração em ambiente de aprendizagem e desafio contínuo, com equipas jovens e dinâmicas Remuneração atrativa e benefícios sociais em vigor na empresa Outros aspectos a referir Na Intelcia, sonhamos os seus sonhos, preocupamo-nos com o seu sucesso e empenhamo-nos em transformar a sua visão em realidade! #IntelciaSharedServices #WeDream #WeCare #WeDo #BeGreatTogether #MoreHumanThanEver
Detalhes da oferta
- INTELCIA SHARED SERVICES
- Indeterminado
- 28/08/2024
- 26/11/2024
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