Ir à oferta completa

SWEDISH CUSTOMER SUPPORT – ONLINE VIDEO PLATFORM - LISBON

Descrição da oferta de emprego

Description: Embrace the future!Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.  This project is a pilot of a new support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.You can see the details below and we would be happy to address any questions you might have.#BeCognizantSchedule:  Monday to Sunday, 5 days a week (40h)RESPONSIBILITIESAnswering queries from customers via phone, email, and chat;Provide general and technical support;Identify, troubleshoot, document and categorize cases and possible bugs;Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;Escalate complex problems according to defined procedures. Requirements: 1-2+ years of customer service experience, preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);Fluent in Swedish (C1) & English (B2);  Strong analytical, problem-solving and technical troubleshooting skills;Excellent interpersonal skills, able to be empathetic with colleagues and customers alike;Excellent professional writing skills and good typing speed. Offer: Competitive base salary and benefits;Training and career development opportunities;A fast-paced, ever-evolving environment;A culture of respect and human empowerment;Very nice office space by the Tagus River, served by several businesses and great access to public transportation.Company managed facilities with resting areas and everyday commodities:Company-sponsored activities and partnerships.
Ir à oferta completa

Detalhes da oferta

Empresa
  • Cognizant Technology Solutions
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 14/11/2024
Data de expiração
  • 12/02/2025
Remote German Customer Support Agent in Lisbon
SpotOn Connections

Apply today and become part of our client's team in lisbon... our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch service to their clients... as the first point of contact, you will be responsible for resolving......

CUSTOMER SERVICE GERMAN SUPPORT LINE LISBON
Gi Group

You want be a customer service agent for one of the biggest technology multinationals in the world ? check the offer below... our consultants help candidated find the best job offers and guiding them through the entire recruitment process... requisitos do trabalho requirements: – know your way around......

German Customer Support - 5000€ signing bonus
SpotOn Connections

Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......

Dutch Customer Support - 5000€ signing bonus
SpotOn Connections

Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......

Customer Support Advisor Turkish
SmartRecruitments

Give real-time, accurate information that empowers the customer to make decisions... as a turkish customer support advisor, you will:-assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests......

German customer support - Barcelona office
Spoton connections

Our international client is seeking a highly motivated and experienced german-speaking customer support agent to join their team in barcelona... responsibilities: serve as the primary point of contact for customer inquiries via calls and emails provide high-quality customer service, ensuring customer......

Customer service german (m,f) banking lisbon
Personalbüro u. herrmann

Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......

Customer Support Agent (m, f) Turkish
Personalbüro U. Herrmann

Communicate with customers using various channels (telephone, email and chat)ensure customer satisfaction and provide professional customer supporthandle customer complaints, provide appropriate solutions and alternatives within the time limits and followidentify the issue the client is facing, troubleshoot......

Dutch- speaking customer support agent -remote work
Spoton connections

If you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity is perfect for you! responsibilities: ️ reviewing video content to identify actionable and policy-violating material deleting and blocking inappropriate content filtering, organizing......

Dutch- speaking Customer Support Agent -Remote work
SpotOn Connections

If you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity is perfect for you! responsibilities: ️ reviewing video content to identify actionable and policy-violating material deleting and blocking inappropriate content filtering, organizing......