SUPPORT ENGINEER FOR INTERNET SERVICES (M/F) – REMOTE

Match Profiler is an Information Systems consultant who has been working in the national and international market since .
We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients.
We are currently recruiting, for integration in our internal team/client, professionals with the following profile.
Support Engineer for Internet Services (m/f) – Remote What do you need to have.
Hard Skills.
• Perform Pre-qualification of Incidents • Handle L2 Internet Access Incidents • Handle L2 Intranet/ZTNA Access Incidents • Handle PAC File related Incidents • Work on SAML or authentication issues • Test, Diagnostics and fault resolution of Internet Access topics • Troubleshoot Firewall Issues • Indentify possible Bandwidth Control Throotling • Unblock situations related with Sandbox Incidents • Cooperate with Siemens users to solve issues in timely manner • Cooperate with Website administrators to solve access issues • Correlate Incidents with Real Time Notifications between solution portal and incoming incidents.
• Respect and evaluate each incident Priority and actual Severity level • Verify resolved Incidents • Engage with the service provider to ensure the quality of service, incident resolution • Apply agile/lean methods and principles to optimize processes in own organization • Perform Second Level support for Incidents (ServiceNow) • Assure SLA Service Management • Adjust and adapt all Internet Service Modules rules to fast-changing environment (SD WAN and ClientZone) • Support new Internet cloud solutions using AWS (VPC) and Azure (AVN) services • Support of new Zscaler Internet Security solution on a global scale • Support of new Zscaler Private Access solution on a global scale • Work with relevant L3 teams • Good knowledge of IP networks (IPv4, IPv6, routing BGP, OSPF) • Troubleshooting experience for complex network environments • Experience with relevant network tools (eg.
Wireshark, tcpdump) • Basic knowledge of monitoring protocols (SNMP, Netflow) • Knowledge of various network technologies and platforms, as IPSEC, GRE, LAN,WAN, DHCP, DNS, ARP, SD-WAN, Cisco IOS • Knowledge of network infrastructure and Zscaler technology (will be a plus) • DevOps and / or Cloud Internet Services and Networks troubleshooting (AWS, Azure, GCP) • Linux knowledge (basic needed – advanced/embedded devices is welcome) • Knowledge of Cloud and/or Network Monitoring solutions (e.
.
PRTG) • A solid understanding of concepts and methods for service support • Forward-looking with a natural inclination for customer needs • Solution-oriented thinking and working • Service Management and ITIL processes (plus) • lean/agile project management (plus) Soft skills • Good communication • Team spirit • Proactivity • Time management What we can offer.
• Personalized support from your team • Your manager will take into consideration your motivations and suggestions • Victories will be celebrated together • Your HR and Support Teams will always be available to help • Constant feedback on your work • A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc) • And, of course, many gatherings and social events