SOLUTION ENGINEER SCCM AND INTUNE

Position Description.
Job Location.
Pune India Required Background.
4 Years Degree in Computer Engineering or related field.
Strong infrastructure background with 7+ or more years of practical Experience implementing, administration, configuration, and troubleshooting (L3) related to SCCM and Intune, SCCM CB & CMG, Microsoft Intune (Autopilot), Intune administration, Operating Systems Concepts PowerShell and other scripting knowledge.
Job Level.
Position Description.
The position is a global role and is responsible for engineering activities around Workplace management tools such as SCCM, Intune etc.
Skills • 7+ years overall IT experience with 5+ years of vast experience working with SCCM tool including associated infrastructure at a large scale.
• 6-8 years of experience in Application Packaging using Install Shield AdminStudio • Package applications for Windows 11 and remediate the non-compatible applications.
• Remediate SCCM issues related to patching, packaging and infrastructure level • Engage Application Owner/Developer/Vendor to assist with technical configuration when necessary.
• Stage deployments to the target audience using SCCM/Intune.
• Create change requests in change management system when applicable.
• Provide L3 level support on package functionality or deployment issues in production.
• Engage with project teams as needed to provide technical implementation support with our tools such as SCCM and/or InTune.
• Knowledge of Automation/scripting using PowerShell/VBScript.
• Knowledge of creating Intune Win32 and LOB app packaging.
• Knowledge of creating Mac packages.
• Knowledge of Active Directory, Group Policy, Antivirus software, VMware, Virtual Desktop environments.
• Knowledge on MSIX an advantage • In-depth knowledge of WSUS, SCCM and Microsoft Intune (Autopilot, CSP, Enrollment Profile, Application management, BYOD etc.) • Experience in SCCM CO Management & CMG (Cloud Management Gateway) • Experience in SCCM server management, installing client/server, OS patches and/or other configuration changes as needed.
• Operating Systems Concepts - Active Directory (e.
., OU structures, local and group policy, Security, OS Internals • Fundamental understanding of security components & technologies such as firewalls and anti-virus policies.
• Experience in SQL Queries (should be capable of creating custom queries).
• Experience on application deployment and Application troubleshooting • Experience on managing MP, DP and other SCCM components.
• Expertise on package/Application distribution flow.
• Requires hands-on experience on PowerShell.
• Experience on Microsoft Intune - Modern Device Management • Good knowledge of ITIL framework and ITSM tool (Service Now).
• Desktop OS Image using SCCM and Task Sequence.
• Windows 10 & Windows 11 Image and/or Deployment Knowledge – Strong knowledge of Windows 10 & Windows 11 operating system, deployment practices, and new capabilities supporting provisioning, patching, and overall management of Win 10 devices.
• Desktop support experience – Highly skilled in troubleshooting OS level stability and performance issues on desktop/laptop equipment.
Must be process driven and requires diligent use of ticketing and documentation systems and processes in performing tasks.
• Autopilot configuration monitoring and reporting • Automated Image Deployment - Experience in preparing images for automated deployment using Microsoft SCCM and OSD.
Tasks will include customization of.
SI files, task sequencing, building of configuration scripts, deployment testing, and image documentation.
• Experience using reporting tools of SCCM, SCOM, Intune and able to monitor end-user experience.
• Knowledge and use of the Preboot Execution Environment (PXE).
• Knowledge and use of the tools in the Windows Automated Installation Kit (WAIK).
• Applicant must have excellent troubleshooting and problem-solving skills • Working knowledge of TCP/IP, DNS, WINS, DHCP, VPN, IPSec, and thin/thick/web application architectures.
• Provide third line incident management (diagnosis, investigation, resolution), as well as technical project implementation services.
• Work with incident management, service desk, other technical teams and the customer as required.
• Understand SLAs in a production environment and proactively strive to meet the commitments.
• Provide detailed and effective communication to internal teams and customers.
• Work directly with vendors to identify innovative solutions and actively apply those solutions for customer issues.
• Follow through on issues with vendors for a timely resolution.
• To be an integral team member identifying and contributing to customer service improvement suggestions, initiatives, and solution realization.
Special skills / Certifications / Requirements if any • ITIL V4 Foundation Soft skills • Detail oriented, able to clearly communicate ideas and work as part of a team • Good written and verbal communication skills to co-ordinate tasks with other teams • Ability to multi-task and handle multiple priorities • Strong interpersonal skills • Strong understanding of asset management processes and principles for tracking IT assets • Strong attention to detail • Ability to quickly adapt to changes • Enthusiastic, cooperative, and positive behavior • Creative, thinking outside of the box, eager to learn and truly committed to the success of the company • Must be able to work in a team environment with a “can do” attitude capable of overcoming difficult challenges.
• Self-motivated, with keen attention to detail and excellent judgment skills • Able to integrate and apply feedback in a professional manner Job Description SCCM & Intune Solution Engineer is a global role and is responsible for solution implementation around one or several technologies specific to Workplace technologies which includes solution implementation around desktop Operating System Deployment processes, configuration, and use of SCCM, and administration of Microsoft SCCM (all versions) in an enterprise, new features of SCCM (Like CMG, Cloud DP, connected cache) and SCCM based reporting.
Intune autopilot configuration and troubleshooting.
He/She works closely with Architects, Service Owners, and Support Analysts, and have hands-on experience and a strong background on the specific technologies of the position along with understanding of Agile development methodologies.
He/She designs and implements scalable solutions and work on related efforts manage and evolve the current services to meet business requirements.
Additional responsibilities include conducting studies of system usage, making recommendations for improvements to the usability of automated tools, and identifying opportunities for increased adoption of orchestration technologies.
He/She needs to have a hands-on experience in installing, configuring, integrating, testing, and supporting both custom built and off-the shelf automation solutions for a range of IT infrastructure and application delivery processes.
He/She will have the opportunity to learn new technologies and tools and to work closely with diverse Global Engineering teams Duties and Responsibilities • Analysis of business requirements and technical architectures design following best practices in close collaboration with internal and external stakeholders and technology specialists.
• Proposal of technical solutions to build scalable solutions and pragmatic view on reducing technical debt.
• Implementation of the technical solution (or supervision of these activities when outsourced) • Realization of required corrections, execution of the required changes into production and early life support of the projects related to the specific technologies.
• Contribute to the Incident and Service Request management processes, as level 3 expert • Management of Problem, Event, Asset, Capacity, Availability operational processes related to the specific technologies (or contribution to these processes when outsourced) • Define, document, and contribute to daily/weekly/monthly/quarterly/yearly "housekeeping" activities (or supervise when outsourced) • Contribution to the "Shift Left" approach, by proposing and implementing automation, simplification, Knowledge articles improvement • Identification of opportunities to innovate, extend and enhance service delivery everywhere possible.
• Produce enterprise-level designs for OS Management for global initiatives, following those through to implementation via collaboration with related projects and support teams.
• Apply new solutions through research and collaboration with teams and determines course of action for new initiatives.
• Troubleshoot and analyze technical problems to prevent future occurrences.
• Identify opportunities to innovate, extend and enhance service delivery whenever possible.
• Own Root Cause Analysis and Problem Management that are monitoring related or have a monitoring component.
• Work closely with partners and internal teams to ensure that platforms meet security, SLA, and performance requirements.
• Ability to establish new standards for quality, performance, or productivity.
• Report with PowerBI on Evergreen management.
Reporting In Intune • Serve as escalation point for application support and troubleshooting, provide guidance and direction in resolution of escalated issues and/or complex production, application, or system problems.
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Manage customer satisfaction through effective communication and management of internal / external customer expectations.
Skills.
Active Directory BitLocker Firewalls Packaging Windows What you can expect from us.
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