SERVICENOW SUPPORT AGENT (2ND LEVEL) (M/F/D)
Descrição da oferta de emprego
For everyone.
Everywhere.
Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality.
We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Apply now for the position of ServiceNow Support Agent (2nd level).
Responsibilities.
Incident ticket monitoring and handling, as well as documentation of results, based on knowledge transfer sessions.
First analysis of incoming incidents / Qualification and pre-clarification of the incident (understanding user requirements).
Communication with user’s community Incident resolution (capable to explain complex solution of the incident in a user-friendly manner).
Transfer of the incident to the next escalation-level, incl.
involvement of DevOps Developer team OR interface providers (SAP Support) when required.
Creation of Backend and End-User Self-help Knowledge Articles for raised incidents to ensure better support on re-occurring incidents.
Creating and running basic scripts to resolve Incidents.
Key Skills.
Fluent English skills, both written and verbal Excellent communication skills in multi-provider environment Previous work experience in ServiceNow ITSM environment (2+ years) Management soft skills to take lead on High priority incidents when it occurs Strong Analytical skills for troubleshooting Scripting experience is at an advantage Good understanding of Incident & other ITSM Processes (such as Problem, Knowledge Management) This position requires work during some weekends.
Will be clarified during interview.
Key Trainings and Certifications.
ServiceNow Fundamentals ServiceNow Certified System Administrator (CSA) - preferred ITIL Foundation (V3/V4) – preferred We offer.
Exciting work in international corporation Attractive carrier path in area of ServiceNow (possible development/consultant roles) We provide necessary tools.
Remote or hybrid work Who we are.
We are a team of more than highly dedicated Healthineers in more than 70 countries.
As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.
Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work.
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas.
We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose.
to pioneer breakthroughs in healthcare.
For everyone.
Everywhere.
Sustainably.
Check our Careers Site at https://jobs.
iemens-healthineers.
om/careers
Detalhes da oferta
- Siemens
- Indeterminado
- 29/10/2024
- 27/01/2025
Fluent in english (at least b2 level)previous experience in customer support roles, ideally from contact centres is preferredpossess excellent writing and verbal communication skills to simplify technical language for non-technical users resourceful and stress resilient personality that can adapt and......
Join our team in sunny portugal! work from home our international client in portugal is hiring! we're looking for talented individuals who speak dutch fluently to join our dynamic team... if you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity......
Over 2 years of customer support/technical support experience... nice-to-have: 6 months’ experience in a technical support role... professional career progression and support throughout your career development... competitive salary package for entry level (includes transportation allowance) performance......
We are looking for you, entrusted with the support of our customers... ✅ urgent support client français pour service de streaming – télétravail – début 9... 10!fr: urgent! / support français – service de streaming / bureau à domicile / début 9... ✅ as a customer support you will:• support of all customers’......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Join a multicultural team and advance your career as a customer support agent... a hebrew customer support agent is needed in lisbon, portugal for a leading video streaming website... responsibilities include handling customer queries and providing technical support... the ideal candidate must have 12......
Use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... provide customer tech support via phone and email, serving as the client's first point of contact......
This offer is a great opportunity for anyone who is looking for a new challenge & working in the center of lisbon! ✅ as a customer support you will: after sales support of all customers’ requests in french by phone and email maintain solid customer relationships by handling their inquiries and concerns......
Our commitment and involvement, together with constant technological innovation, has allowed us to position ourselves as one of the leading national human resources companies for an important company in the automobile sector, located in the area of maia, we are hiring an internship sales and administration......
