SERVICE OPERATIONS MANAGER (M/F/D)

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.
Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.
In our GBS Western Europe and Africa Hub we are already more than connected people, from over 57 different nationalities spread across 14 countries.
GBS Digital Solutions offer innovative technology solutions and customer-oriented digitalization services and co-develop digital solutions to solve our customers business challenges, leveraging our modern technology layer and partner ecosystem.
We consult them with our holistic, 360° digital advisory service, encompassing the data-driven discovery of digitalization potential along their business processes.
Want to know more about GBS? Check out here ! Are you ready to be part of the change and help us make real what matters? Your mission will be… Oversee service delivery, take accountability, and report performance (Service Levels.
KPIs and Costs) of each individual IT service; Building strong partnership relationships with our providers, IT business partners and our business stakeholders; Manage ongoing IT Initiatives and onboard changes on a controlled fashion to the Global Business Services world; Drive any regulatory and compliance related topics together with our Provider Management and Risk and Compliance chapters; Escalate performance related issues and customer complaints to service owners and proactively discuss with the associate providers our customer demands; Take ownership of all ITIL process (Change, Incident, Problem, Demand, Knowledge management); Represent GBS at the crisis meetings.
Communicate status updates to GBS management and business stakeholders; Provide accurate and regular performance and consumption reports to the management upon periodically and upon request.
We are looking for someone with… Bachelor's or Master's Degree in Computer Science or related Engineering field or equivalent practical experience; Eagerness to learn new technologies; Excellent oral and written skills in English / German is a plus; Min 5 years of experience in similar role; Experience in dealing with third party-provided services; Good communication and networking skills in an intercultural environment and across all management levels; In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery; Ability to manage and prioritize tasks efficiently; Solid resource planning and problem-solving skills; Knowledge of ITIL principles, DevOps and Project Management methodologies; Excellent oral and written skills in English.
What you can expect from us… A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work.
A health insurance, access to our on-site medical center, plus the chance to join sports groups.
In addition, you'll have access to online learning platforms and discounts with our partners.
A shuttle bus to commute to the facilities and the possibility of financial support to your studies.
What makes us proud as an employer.
· Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing) · Forbes – World’s Best Employers (#1 Engineering & Manufacturing) · LinkedIn – LinkedIn Top Companies (#2) · OnStrategy – REPSCORE .
Brands’ Reputation in Portugal (#1 Engineering & Electronic Services) · Fortune – World’s Most Admired Companies (#1 Industrial Machinery) · SSON – Top 20 most admired Shared Services Organizations and Global Business Services in Please attach your CV in English.
#Siemens #PeopleAtSiemens #GBSpartnerofchoice Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer.
We strongly encourage applications from a diverse talent pool!