SERVICE MANAGER OF TORO

Job Description For Service Manager of Toro(HOZ) in Chicago,United States.
FAIRMONTCompany DescriptionJoin Our Culinary Excellence Team.
Bar Manager of ToroAcross Latin America, food is more than a meal.
Its an event.
Its a celebration thats shared, savored, and enjoyed with the finest spirits.
Join us in this ritual.
We welcome you to Toro, Richard Sandovals Restaurant and Tequila Bar, which features a casually unique upbeat dining experience.
Toro will have a small plate menu along with a Suviche (Sushi & Ceviche combination) bar food offering at the restaurants lively and energetic bar setting.
The beverage experience will include a variety of hand-muddled cocktails, a collection of Latin wines, and a variety of sugarcane spirits that will be expertly chosen by our Tequila Experts.
ob DescriptionWhat Awaits You.
mployee Perks.
Enjoy exclusive discounts at the Fairmont Chicago, and Accor properties worldwide-for you and your family.
omplimentary meals at our on-site employee cafeteria.
ifelong Learning.
Sharpen your skills through tailored programs at our Academies.
mpactful Work.
Contribute to our Corporate Social Responsibility initiatives.
ealth and Financial Well-Being.
Benefit from comprehensive medical and dental coverage, a 401K plan, and convenient direct deposit.
imitless Growth.
Explore career development opportunities within Fairmont Chicago and beyond.
The sky truly is the limit!Your Role.
Elevating Culinary ExcellenceAs the Service Manager of Toro, youll be supporting the driving force behind our dining experience at Fairmont Chicago Millennium Park.
Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests.
Heres what youll be doing.
our Responsibilities.
uest-Centric Service.
onsistency.
Deliver professional, friendly, and engaging service to our valued guests.
Every interaction matters.
Ensure that guests have a positive dining experience by maintaining high standards of service.
arm Reservations.
Engage with guests in a professional manner to arrange reservations, making them feel welcome and valued.
pecial Requests.
Coordinate and follow up on special guest requests, collaborating seamlessly with colleagues and management teams.
uest recognition.
Manage and build a database of special requests and guests profiles on Open Table or Host software..
perational Balance.
Juggle operational, administrative, and colleague needs adeptly.
uest feedback.
Manage and address proper customer complaints and special requests promptly and professionally.
ystem Management.
olicy Adherence.
Maintain a comprehensive understanding of company, property, and departmental policies and procedures.
eservation System.
Manage the Open Table online reservation system efficiently.
And be consistent with updating database and reservations.
enu Engineering.
Communicate with management feedback from guests for the menu items and experience.
ollaboration and Leadership.
ulinary Synergy.
Work closely with our talented culinary team to ensure seamless service and an exceptional guest experience.
orecasting and Scheduling.
Skillfully manage labor resources oriented towards service standards.
fficient Operations.
Work independently to ensure smooth day-to-day operation without supervision and along with culinary flow.
vent and reservations.
Manage waitlists and special events and seating arrangements to maximize efficiency.
eam Engagement and Development.
eetings and Reporting.
Attend designated meetings and contribute insights.
hampion Initiatives.
Assist with Silverware programming and obtain designated Avero reports.
uest Feedback.
Assist with Scores and Trust You responses.
ontinuous Learning.
Participate in ongoing training activities.
anuals and standards.
Develop trainings oriented towards manuals and high standard service sequence.
eam Management.
Continuously engage team members and correct, coach, and counsel where necessaryCorporate Compliance and Accuracy.
enu and Practices.
Ensure compliance with corporate standards in menus and operational practices.
ualificationsQualifications and Skills.
xperience.
Previous Food & Beverage experience in a leadership role is essential.
xperience working with LQA or similar quality standards is essential.
ech-savvy.
Proficient in Microsoft Windows applications.
ducation.
University/College degree in a related discipline is preferred.
nterpersonal Skills.
Strong problem-solving abilities and excellent communication.
eliability.
Highly responsible and reliable.
ressure Handling.
Ability to work well under pressure in a fast-paced environment.
eam Player.
Collaborate cohesively as part of a team.
uest Focus.
Remain calm, courteous, and attentive to guest needs at all times.
nowledge of restaurant management softwares and POS.
hysical Aspects of Position (include but are not limited to).
Constant standing and walking throughout shiftFrequent lifting and carrying up to 30 lbsOccasional kneeling, pushing, pulling, liftingAdditional InformationVisa Requirements.
Successful candidates must be legally eligible to work in the United States.
ur commitment to Diversity & Inclusion.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
hy work for Accor? We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality.
Discover the life that awaits you at Accor, visit https://careers.
ccor.
om/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSReady to Shape Culinary Excellence? Apply Now!All your information will be kept confidential according to EEO guidelines.