SERVICE DESK/DESKTOP MANAGEMENT
Descrição da oferta de emprego
Farás ainda parte de uma equipa cujos projetos terão grande exposição a nível nacional.
Procuramos um(a) consultor de Service Desk/Desktop Management para um projeto em Lisboa e Covilhã.
Quem procuramos.
Formação Académica Superior ou 12.º ano ou experiência equivalente; Experiência em assegurar o serviço de Service Desk utilizando varias ferramentas de registo como CRM One, CA SD e HP SM para tratamento e/ou encaminhamento de incidentes, requests e changes; Experiência em assegurar o suporte de TI’s/SI’s e suporte informático remoto com recurso a DTM em clientes com serviços geridos; Experiência em sistemas operativos Windows e/ou Linux; Experiência em assegurar o acompanhamento dos tickets (incidents/requests/changes) registados, de modo a garantir os SLA’s end-to-end; Inglês B2; Capacidade analítica, pensamento crítico e criativo; Responsabilidade, proatividade, autonomia e dinamismo; Capacidade de trabalhar sob pressão, em equipa e de gerir múltiplas atividades; Capacidade de resolução de problemas e de comunicação eficaz.
O que oferecemos.
Seguro de Saúde; Plano de formação ajustado e personalizado, com um orçamento para gastares nas formações e livros técnicos que considerares necessários; Feedback constante e acompanhamento para que possas crescer profissionalmente; Processo de onboarding remoto; Eventos de equipa todos os semestres para que possas viver novas aventuras; Descontos e ofertas exclusivas nos nossos parceiros; Cultura de proximidade e transparência.
As tuas ideias e necessidades são ouvidas e valorizadas por nós!
Detalhes da oferta
- Dellent
- 03/01/2025
- 03/04/2025
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