SERVICE DESK/DESKTOP MANAGEMENT
Descrição da oferta de emprego
O nosso objetivo é conseguirmos ajudar os nossos consultores e candidatos a integrarem projetos que vão ao encontro dos seus interesses, motivações e expectativas.
Sempre gostaste do mundo das telecomunicações? Então vais gostar deste projeto, pois aqui terás a possibilidade de inovar nas áreas da TV, internet e voz.
Farás ainda parte de uma equipa cujos projetos terão grande exposição a nível nacional.
Procuramos um(a) consultor de Service Desk/Desktop Management para um projeto em Lisboa e Covilhã.
Quem procuramos.
-Formação Académica Superior ou 12.º ano ou experiência equivalente; -Experiência em assegurar o serviço de Service Desk utilizando varias ferramentas de registo como CRM One, CA SD e HP SM para tratamento e/ou encaminhamento de incidentes, requests e changes; - Experiência em assegurar o suporte de TI’s/SI’s e suporte informático remoto com recurso a DTM em clientes com serviços geridos; -Experiência em sistemas operativos Windows; -Experiência em assegurar o acompanhamento dos tickets (incidents/requests/changes) registados, de modo a garantir os SLA’s end-to-end; - Inglês B2; -Capacidade analítica, pensamento crítico e criativo; -Responsabilidade, proatividade, autonomia e dinamismo; -Capacidade de trabalhar sob pressão, em equipa e de gerir múltiplas atividades; -Capacidade de resolução de problemas e de comunicação eficaz.
O que oferecemos.
- Seguro de Saúde; - Plano de formação ajustado e personalizado, com um orçamento para gastares nas formações e livros técnicos que considerares necessários; - Feedback constante e acompanhamento para que possas crescer profissionalmente; - Processo de onboarding remoto; - Eventos de equipa todos os semestres para que possas viver novas aventuras; - Descontos e ofertas exclusivas nos nossos parceiros; - Cultura de proximidade e transparência.
As tuas ideias e necessidades são ouvidas e valorizadas por nós!
Detalhes da oferta
- Dellent
- Indeterminado
- 17/10/2024
- 14/01/2025
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