SERVICE DESK ENGINEER L1
Descrição da oferta de emprego
Service Desk Engineer at Chennai - 24/7 support Experience level.
0.
Months to 2 years Location.
Chennai Proven Communication Skills (Written and Verbal) • Prior SD experience including call handling, email management and chat support.
• Being a 24x7 operation, candidate should be willing to work in shifts.
• Coordinate and follow ups with different support teams, jointly resolves the issues.
Direct Responsibilities • Minimum Graduate degree from any stream.
• Good Communication skills • System level documentation • Participates in technical training programs and self-directed learning.
• Respond to escalated tickets from L1 support staff to issues that impact user’s business operations.
• ITIL awareness Contributing Responsibilities Active Team Player.
Communicates with users, assuring the service quality of the Technical Support Services Team.
Skills.
English Incident Management Incident Response Service Request Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 02/01/2025
- 02/04/2025
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