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SERVICE DESK AGENT DANISH SPEAKER (HYBRID)

Descrição da oferta de emprego

Description: HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. With a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon. Job DescriptionAs a Service Desk Agent with HCL Technologies, you will be the first point of contact for supply and demand related customer support inquiries for our Danish speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. ResponsibilitiesManage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third parties), and Quality Engineering teams.Coordinate regular calls with the client, for refills and upgrades to product accessories.Process both client-generated and internally generated service request tickets, within specified delivery times.Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database. Requirements: High School Diploma or Secondary School Completion EquivalentMinimum of a year’s experience in a Customer Support or client facing role, preferably in a multi-national environment.Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite.Adaptable to working alongside the time zone and calendar of local stakeholders.Required Language Thresholds:Danish (C2 Level Fluency)English (B2: Independent User Level) Offer: Permanent contractCompetitive salaryPrivate health and life insurance from day one in the companyWorking hours: Monday to Friday, day shiftMeal allowance on card/voucher. Equality & Opportunity for All As a company with employees representing 161 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Candidate Privacy Notice: https://www.hcltech.com/candidate-privacy-notice
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Detalhes da oferta

Empresa
  • HCLTech
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 09/09/2024
Data de expiração
  • 08/12/2024
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