SERVICE DELIVERY MANAGER (M/F) – HYBRID (LISBON)
Descrição da oferta de emprego
We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients.
We are currently recruiting, for integration in our internal team/client, professionals with the following profile.
Service Delivery Manager (m/f) – Hybrid (Lisbon) What do you need to have.
Hard Skills.
The mission of the Service Delivery Manager is to ensure a high quality of services for worldwide entities.
He/She is the single point of contact for local IT team, concerning solution provided and infrastructure topics.
He/She coordinates incidents and demands management for our scope of solutions.
Experience of working in an Agile Scrum team or similar; Experience of capturing requirements (user stories) and documenting in detail in Jira (or equivalent); Experience of management of ticketing solution (Servicenow will be great); ITIL skills; Excellent analytical skills; Proficient in written and oral English; French is a plus; product/service development experience; If necessary, the candidate needs to be available to travel at least 3 to 4 days a month.
Soft skills • Good communication • Team spirit • Proactivity • Time management What we can offer.
• Personalized support from your team • Your manager will take into consideration your motivations and suggestions • Victories will be celebrated together • Your HR and Support Teams will always be available to help • Constant feedback on your work • A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc) • And, of course, many gatherings and social events
Detalhes da oferta
- Match Profiler
- Indeterminado
- 04/10/2024
- 02/01/2025
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