SERVICE DELIVERY MANAGER
Descrição da oferta de emprego
Responsibilities.
The Service Delivery Manager (SDM) is accountable for planning, delivering, operating, monitoring and maintaining a stable, secure and responsive support to CGI’s client/s for specific types of services, in accordance with the client contract documents (e.
., Inter-BU Agreement, Operational Framework (OF), Service Level Agreement, etc.) within services under his/her scope.
He/she prepares recommendations for service improvements and handles or prevents escalations for the service delivery areas.
The SDM focuses on quality of service, customer and member satisfaction and cost management and will always keep CGI’s 3 stakeholders in mind – Member, Client, and Shareholder.
Education and experience.
• At least 2 years of experience as Operations Lead / Deputy Operations Lead / Quality Assurance Specialist / Subject Matter Expert OR 2 years of experience as Service Delivery Manager in any related service • Experience working with and handling Multilinguals preferred • Experience working with Nordic Service Desk is preferred Knowledge and skills.
• Service Desk project experience a must • ITIL Foundation Certification • Skills in client management, stakeholder management and member management • Excellent communication and presentation skills Skills.
Analytical Thinking Client Management English Project Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 24/10/2024
- 22/01/2025
Estamos com uma oportunidade para um dos nossos parceiros, uma empresa com projetos nacionais e internacionais e que está em um crescimento impressionante no mercado português e europeu... outros dados de posição o que valorizamos: • certificações em s/4hana;• experiência com implementações multi-geografia......
Oferta de posição como spa manager procura-se spa manager para ser terapeuta e spa manager em boutique hotel de luxo na ilha de são miguel, açores, portugal... requisitos do trabalho requisitos: - experiência como spa manager - terapeuta com versatilidade em vários tipos de massagens (clássicas e exóticas)......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives......
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
We are hiring a reservations manager who will work in our customer service and accept reservations for clients... normally working at the reception of our hotel in a customer-facing position... monitor billing arrangements... train new staff in reservation processes... manage inventories for hotel rooms......
You will be the point of contact for inquiries related to the pre- or post-delivery of an order (payment inquiries, delivery dates, returns, refunds, etc... ) via email, phone calls and/or chats... ✓ the company will provide all necessary equipment... ✓customer satisfaction orientation and proactivity......
A empresa em questão, actua num mercado em desenvolvimento, sendo responsável pela gestão e construção de um pipeline forte que permita o cumprimento dos objectivos de vendas... a cliente da outglocal encontra-se a recrutar um business manager, através de um estágio profissional ao abrigo do programa......