SERVICE DELIVERY ADVISOR

Position Description.
CGI was recognised in the Sunday Times Best Places to Work List and has been named one of the ‘World’s Best Employers’ by Forbes magazine.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (% matching) which makes you a member not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Join us and you’ll be part of an open, friendly community of experts.
We’ll train and support you in taking your career wherever you want it to go.
The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator.
We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure.
We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability.
We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
This role will be based at a site near Chippenham several days a week.
Your future duties and responsibilities.
Join our dynamic team as a Service Delivery Advisor and kickstart your career in IT service management and cybersecurity.
We offer an excellent roadmap for professional growth, with opportunities to progress into Incident Management or Service Delivery roles within the next few years.
As a Service Delivery Advisor, you will be on the front line of customer support, helping our clients with access management and platform usage for bespoke cybersecurity tools and applications.
This is a fantastic opportunity to build foundational skills in IT service management while receiving comprehensive training in on-premise systems, Azure, AWS, and ITSM tools.
Key Responsibilities.
• 1st Line Support.
Handle first-level queries, including creating and managing access logins for bespoke cyber tools, managing passwords, and assisting end users with platform navigation.
• Customer Service.
Act as the primary contact for account handovers, guiding users through the platform, and addressing their concerns efficiently.
• Documentation.
Produce and maintain user guides for various applications, ensuring clear and comprehensive instructions for end users.
• Operational Support.
Manage specific tasks delegated by the Operations Manager, ensuring smooth and efficient service delivery.
• Collaboration.
Work closely with the Director, Incident Manager, and other team members to support large-scale service operations.
Required qualifications to be successful in this role.
Skills & Experience.
• Organisational Skills.
Strong time management and the ability to prioritise tasks in line with deadlines.
• Interpersonal Skills.
Excellent communication skills to effectively interact with diverse stakeholders.
• Technical Proficiency.
Experience with Microsoft Office applications, specifically Word, Excel, and SharePoint.
Desirable.
• A keen interest in ITIL, IT Service Management, Cybersecurity, or Infrastructure Engineering.
• Experience in production and maintenance of user documentation.
• Good interpersonal skills, able to communicate effectively with various stakeholders.
What We Offer.
• Career Growth.
A structured career progression plan with opportunities to advance into more senior roles.
• Training & Development.
Access to ongoing training in key areas like Azure, AWS, and ITSM.
• Supportive Environment.
Work alongside industry experts in a small, close-knit team with big ambitions.
#LI-SB2 Skills.
Customer Experience Management Identity and Access Mgt (IAM) IT Service Management Active Directory What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.