SENIOR TECHNICIAN PRODUCTION SUPPORT
Descrição da oferta de emprego
The support team provides application support and maintenance of Tier 1 applications on a 24/7 basis, The team provides 24/7 support from Europe, India and the US.
Main Tasks.
This role will involve functional support of collateral applications.
The activities to be carried out are.
Provide functional support for the applications Execution of requests from business, development and other support teams Prioritize, track and resolve incidents/requests using the Service Now application.
Analyze change requirements, test changes and coordinate releases Keep the collective team knowledge base up to date.
Batch Monitoring and troubleshooting Site Handover/follow the Sun Ad-Hoc Reporting Application Queries Automatic reporting User Access issues Mailbox Management Monitoring \ Health checks Static data changes User training Alerting based incidents / setup System Health checks Dashboard maintenance Qualifications Technical Skills.
Application support experience SQL Server /Oracle and Sybase ServiceNow/ticketing tools GENEOS/monitoring tools Understanding of Linux/Unix and Windows Server Language Skills.
English – Fluent Soft Skills.
Ability to manage priorities, incidents and problems.
Good communication skills and teamworking.
knowledge sharing Problem solving Time management I'm interested I'm interested Privacy Policy
Detalhes da oferta
- Indeterminado
- 06/11/2024
- 04/02/2025
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