SENIOR TECHNICAL PROGRAM MANAGER

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary Senior Technical Program Manager Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Overview.
Background The Mastercard Authentication Program owns how consumer authentication works for both in-store and e-commerce transactional use cases.
The primary purpose of this role is to develop and deliver best-of-breed authentication products for e-commerce transactional use cases that will drive uptake and penetration for the products and revenue for Mastercard.
The authentication products that fall within this role’s responsibilities are ID Check, Token Authentication Service and Token Authentication Framework.
Overview • Responsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program • Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations • Reports on progress, ensuring dependencies are covered • Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery Responsibilities • Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery • Deep understanding of the design approaches and technologies utilized in your area • Focus on the customer experience, the build and delivery processes and the problems to be solved • Work across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set) • Align dependent organizations and remove/mitigate all blocking issues • Work directly with external to the organization or external to Mastercard technology providers and customers • Work with limited guidance, seeking guidance as needed because the product and delivery strategy is defined.
The design is not.
• Deep understanding of the business and technical requirements for the solutions being built • Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system • Recognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMs • Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability.
You identify blocking issues and manage their resolution.
• Identify, assess, track and mitigate issues and risks at multiple levels • Write documentation as required • Partner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings • Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate • Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels • Work across teams to optimize processes • Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives Experience Demonstrated ability to operate with independence and autonomy • Experience defining and building cloud-native software products as a platform at scale with a deep understanding of those platforms capabilities and underlying technologies.
• Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (scrum, Kanban, etc.) • Experience working on programs to define and build cloud-native software products as a platform at scale • Enjoys diving deep to understand of the platforms capabilities and underlying technologies.
• Proven track record of data driven decision-making and applying continuous improvement methodologies across teams • Can debate the delivery strategy with business teams, architects, engineers, and designers • Can communicate to executives, peers, and staff with impact, eloquence, and authenticity • Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization • Huge plus if you have expertise in Payments, IaaS, PaaS, serverless technology, CI/CD, NoSQL databases, microservices APIs, and distributed systems operations in a DevOps model • BS in engineering, computer science or related discipline.
• 5-7 years technical program delivery experience including time developing and testing software Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must.
Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Everyone wants easier ways to pay; we invent them.
Checkout lines are slow; we speed them along.
Merchants want more sales; we give them data and insights.
People need financial access; we connect them.
Corporate purchasing is complicated; we make it simple.
Commuters are busy; we speed them on their way.
Governments need greater efficiencies; we help create them.
Small businesses are virtual; we give them access to a world of buyers.
Retailers want to fight fraud; we provide the tools.