SDM - SERVICE DELIVERY MANAGER

Position Description.
Primary Skill.
Service Delivery Manager + Strong NetApp skills.
Secondary Skill.
SLA/SLO, Consulting, Customer/escalation Management Job description.
1.
Service Management.
Candidate should have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services.
This includes incident management, problem management, change management, and service level management.
2.
Client Relationship Management.
Candidate needs strong interpersonal and communication skills to build and maintain relationships with clients.
He should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
3.
Leadership.
Candidate should possess leadership qualities to guide and motivate their team members.
This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.
4.
Project Management.
Service Delivery Managers often oversee multiple projects or initiatives.
Candidate needs strong project management and Storage skills to plan, organize, and coordinate resources, timelines, and deliverables.
5.
Problem-Solving.
Service Delivery Managers should be adept at analyzing complex situations, identifying problems, and proposing effective solutions.
Candidate should have the ability to think critically and make decisions quickly to address storage service-related challenges.
6.
Financial Management.
Candidate should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.
7.
Continuous Improvement.
Service Delivery Managers should have a mindset of continuous improvement.
Candidate should proactively identify areas for improvement in storage estate, implement process enhancements, and drive efficiency in service delivery.
8.
Technical Knowledge.
While not always required to be hands-on with technical aspects, having a good understanding of IT systems, infrastructure, and storage technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.
Skills.
Client Management Financial Management Leadership Project Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
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You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.