SAP SERVICE DESK SENIOR

Position Description.
Are you ready to embark on an exciting technical journey and become part of our SAP Platform Operations team? Do you want to support our clients worldwide, ensuring their systems' safety, availability, and smooth IT operations? Are you motivated by the opportunity to work remotely in the SAP Service Desk area, closely collaborating with our SAP Basis and SAP Authorizations teams? If your answer is YES, then you are the person we are looking for! CGI is hiring a new colleague to join our growing team, which provides innovative solutions across CGI and its clients.
Your future duties and responsibilities.
• Delivery to one of major banking clients worldwide • Working independently and providing support to less senior colleagues • Day to day coordination of delivery from process & quality control perspective • Support in achieving internal and external KPIs and targets • Single point of contact for client´s internal and external teams • Change request reviews/approvals ITIL principles, management of service request and incidents • Advanced knowledge of client´s environment, procedures and specifics • Task and requests distribution to team members • Solving problems and operational issues • Daily support to SAP Basis and SAP Authorizations team • Assistance with CAB meeting preparation and presentation • Multicultural and multinational distributed environment • Continuous experience and responsibility growth • On/Off Boarding support Required qualifications to be successful in this role.
• Advanced experience with Service Desk operations • At least minimal experience in coordinating Service Desk teams • Strong knowledge of ServiceNow and JIRA ITSM tools • Familiarity with basic ITIL processes, such as Change, Incident, Problem, and Service Request Management • Enthusiasm for working in support desk activities • Ability to set priorities and work under pressure as part of a team • A positive "can-do" and "will-do" attitude • Diligence in handling administrative tasks • Ability to clearly articulate recommended solutions for various service situations • Strong ownership of assigned tasks and responsibilities • Ability to independently develop your skills over the long term • Very good written and spoken English skills • A university degree (Bachelor’s and above) is a plus What do we offer.
• Great mixture of friendly atmosphere and stability of one of the biggest IT companies (Our employees stay with us for more than 8 years on average) • Possibility to purchase company share and participation in company profit • Professional growth and development through certified training programs and knowledge sharing • The full-time contract for an indefinite period • Flexible working hours • Home-office upon agreement • Professional growth and development through certified training programs and knowledge sharing • Multi-sport card • 900 CZK/monthly for your leisure activities • 120 CZK meal vouchers • 5 weeks of vacation + 3 sick days • 30 days of fully paid sick leave • Company loan without interest • Mental health program • Friendly working together culture Skills.
English Service Delivery Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.