RUSSIAN AND POLISH CUSTOMER SERVICE SPECIALIST
Descrição da oferta de emprego
In this role, you will assist creators in navigating platform features, optimizing their channels, and resolving technical issues.
You will also ensure adherence to platform guidelines, offering excellent customer service while supporting content monetization, policy compliance, and troubleshooting.
Start Date.
anuary Working Hours.
Monday to Friday, 9.
AM 6.
PM (weekends off!) Working mode.
onsite Key Responsibilities.
- Provide guidance on monetization opportunities and channel optimization strategies - Stay updated with platform policies, safety, and copyright guidelines - Assist with account settings and resolve issues related to content ID and rights management - Address policy, safety, and copyright-related queries, including navigation policy and ad content guidelines - Troubleshoot technical issues such as video playback, uploading problems, account bugs, and membership concerns Languages Required.
- Russian (B2-C1) - Polish (C1) - English (B2) Other requirements.
- Strong written communication skills in both languages - Previous experience in customer service is a plus but not mandatory - Ability to quickly learn and adhere to platform guidelines and policies - Problem-solving mindset and attention to detail - Residing in Lisbon or open to relocate to work onsite (relocation assistance is provided) - EU member state passport, a valid residence card for Portugal OR a valid certificate of temporary protection What is on the Offer.
- Attractive salary - Relocation help (applicable for candidates moving from the distance over 100 km away from Lisbon) - A supportive and dynamic work environment with growth opportunities - Training to help you succeed in this role - Opportunity to work with a leading platform in the digital content industry If you have strong language skills, a passion for helping others, and an interest in the digital content space, we want to hear from you.
Detalhes da oferta
- Cross Border Talents
- Indeterminado
- 04/01/2025
- 04/04/2025
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
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