ROYAL SERVICE MANAGER

Job Description For Royal Service Manager(HOZ) in Austin,United States.
FAIRMONTCompany DescriptionAustin's largest luxury property, Fairmont Austin offers guestrooms and suites, along with over square feet of meeting and event space.
This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
hy work for Accor? We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
y joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.
ccor.
om/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionReporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following.
Consistently offer professional, friendly and engaging serviceLead and manage all aspects of the Royal Service department and ensure all service standards are followedEnsure updating and the maintenance of the hotel's telephone system is completedCommunicate and analyze guest feedback results and take appropriate action to constantly improve guest satisfactionCheck and approve monthly telephone statementsHave a complete knowledge of the hotel's emergency proceduresHandle Guest concerns and react quickly, logging and notifying proper areasEstablish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and EngineeringConduct regularly scheduled departmental meetingManage the departmental budgetBalance operational, administrative and Colleague needsFollow all safety policies Other duties as assignedWhat is in it for you.
aid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability CommitteeQualificationsPrevious leadership experience in a similar capacity requiredPrevious PMS experience requiredComputer literate in Microsoft Window applications requiredUniversity/College degree in a related discipline an assetMust possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesPrevious leadership experience in a similar capacity requiredAdditional InformationYour team and working environment.
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are OneOur commitment to Diversity & Inclusion.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
airmont Austin is proud to be an Equal Opportunity Employer.
EOE/M/F/D/V